Affiliate Commission Rates Incorrect on Multiple Product Purchase

Tips and Tricks HQ Forum » WP Affiliate Platform » WP Affiliate General Questions

Affiliate Commission Rates Incorrect on Multiple Product Purchase

(10 posts) (5 voices)

Started 1 year ago by olymp1c
Latest reply from Ivy
Possible Solutions (Related Topics):

Tags:

olymp1c
Member

I am using eStore and eAffiliate together. Today I noticed an issue I had not experienced before. I have a base rate commission level of 5% set across all affiliates. On a product I have a product specific commission of 8%. When the product is sold as a single unit the commission applied to the affiliate is correct.

Today a customer purchased 3 of the same product. The resulting commission on the order became 24% (3 x 8%). This should not be the case. The commission should be 8% of the unit cost multiplied by 3, instead it seams to be 8% multiplied by 3 and then applied to the total cost of all 3 units.

How do I correct this so that the commission is 8%. I imagine if someone buys a quantity of 4 then the commission will change to 32% of the total order.

Has anyone else experienced this and is there a solution?

Thanks

Posted 1 year ago #
amin007
Key Master

I will look in the code and see what is going on. Will send you an email if I need to give you a new build.

Posted 1 year ago #
David Kakon
Member

I have the same problem. If someone purchases the following 1$ product I get:

1 item, commision set at 15%, I get 0.15$ on a sale of 1$

2 of same item, commision set at 15%, I get 0.60$ on sale of 2$ (2x0.15% of 2$)

3 of same item, commision set at 15%, I get 1.35$ on sale of 3$ (3x0.15% of 3$)

.
.

5 of same item, commision set at 15%, I get 3.75$ on sale of 5$ (5x0.15% of 5$)

get it? Seems it is multiplying the factor of the amount of items that are the same.

Posted 1 year ago #
amin007
Key Master

Hi David, please install and updated build of the affiliate plugin and give it another go.

You can find the latest build of the plugin here:

http://support.tipsandtricks-hq.com/update-request

Posted 1 year ago #
David Kakon
Member

I upgraded the files, still does the same thing.

Please try it, I setup a 1$ product, buy it twice (ill refund you), create an affiliate account youll see what I mean:

product:
http://8byten.com/prints/mushki (see the first product)

Aff signup:
http://www.8byten.com/wp-content/plugins/wp-affiliate-platform/affiliates/register.php

Posted 1 year ago #
amin007
Key Master

Nope that didn't update the plugin. If you are updating through the wp plugins uploader then please deactivate and delete the current version first then upload the new version.

Posted 1 year ago #
David Kakon
Member

I tried a full reinstall of the new files you sent me. Still does it, Here, please do a test:

your aff url: http://www.8byten.com?ap_id=testaccount

AFF LOGIN:
http://www.8byten.com/wp-content/plugins/wp-affiliate-platform/affiliates/login.php
login user: testaccount
password: testaccount1

go here and buy 2 of the first item, then check your commission, ill reimburse you:

http://www.8byten.com/prints/mushki/

Posted 1 year ago #
amin007
Key Master

I will need to do a debug run with this. I will send you an email to see if I can get access to your site.

Posted 1 year ago #
jbh
Member

Has this problem been resolved? I just had a similar/same problem.

I have a $5 item, that was purchased 5 times. My commission rate is 25%. The total commission amount on the sale was $31.25 and the total sale price was $25.

The commission should have been $5 x 5 x 0.25 = $6.25

What seems to have been calculated $25 x 5 x 0.25 = $31.25

Posted 1 year ago #
Ivy
Administrator

Hi, What version of the WP Affiliate are you using?

Posted 1 year ago #

RSS feed for this topic

Reply

You must log in to post.