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Tips and Tricks HQ Forum » WP Affiliate Platform

Affiliate Referrals Not Showing Up As Commission

(4 posts) (2 voices)
  • Started 1 year ago by markluchauer
  • Latest reply from markluchauer
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Tags:

  • affiliate
  • Click-Throughs
  • Commission
  1. markluchauer
    Member

    Hello,

    I just had a referral sale from an affiliate on March 31st, however, the plugin didn't register any commission to that affiliate or count it as a sale.

    I know this was a good referral because the affiliate ID was on the Paypal receipt and I also checked the affiliate referral link and it was good. For some reason, the Affiliate plugin is registering lots of click-throughs but no sales/commission data.

    I tried the following to solve the issue:
    *I did a test payment with my own Paypal account and it worked. The plugin successfully tracked it as a click-through, a sale, and awarded me commission. This is strange, because if it worked for me, I think it should work for everyone else.
    *I tried the eStore_post_payment_debug.log option, but when I go to the log file...it is blank.
    *I noticed for a sale I just had today that the ipn_handle_debug.log file showed "SUCCESS :No Referrer Found. This is not an affiliate sale" So, it looks as though it is checking for an affiliate referral. I don't know how to go back and check the log file for the referral sale I had on March 31st though.

    Thank you for your attention to this and for your amazing plugin!

    Posted 1 year ago #
  2. markluchauer
    Member

    Update: I tried purchasing a download from the affiliate teachitwithclass and everything went through and the commission was counted. I also tried another purchase using the affiliate ID flashcards and everything worked as well and the commission was counted.

    So, the issue that remains is that the Paypal receipt on March 31st showed that teachitwithclass ID was the referrer however, they did not receive commission credit for that referral.

    Any ideas, please let me know...thank you!

    Posted 1 year ago #
  3. admin
    Key Master

    Double check the affiliate ID and make sure there is no invisible character or space in the affiliate ID. People make mistakes when making the affiliate link which will make it to where the plugin won't be able to find that ID in the database and will ignore it. Did you have debug enabled on that day when the purchase happened?

    Posted 1 year ago #
  4. markluchauer
    Member

    [SOLVED]

    I tried another test transaction using a coupon code. And...there you have it. I didn't work. The debug file showed the following:

    [04/03/2012 2:19 PM] - SUCCESS :Do Not Award Commission if Coupon Used feature is enabled. Commission will not be awarded for this transaction since a coupon code has been used. Coupon: havefun20

    In the WP Estore Settings, I noticed that the "Do Not Award Commission if Coupon Used" was checked. I forgot that I enabled this feature.

    [SOLVED]

    Posted 1 year ago #

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