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Tips and Tricks HQ Forum » WP eMember » WP eMember Troubleshooting

Auto upgrade/Drip content not working properly

(7 posts) (3 voices)
  • Started 1 year ago by graeme
  • Latest reply from graeme
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Tags:

  • auto upgrade
  • downgrade
  • Drip content
  • membership
  • upgrade
  1. graeme
    Member

    I've encountered a problem with the auto-upgrade feature. I have built a 60 lesson course (members receive access to a new lesson every day for 60 days), however, the auto upgrade feature only works for certain individuals. For others, they might receive the first 3-4 lessons, then several days will go by without their accounts updating to the next lesson. This despite the fact they continue to login.

    Can you please advise if there is a setting I'm missing. As I've mentioned, the upgrade flow seems to work fine for certain members... which is why I'm totally stumped.

    Posted 1 year ago #
  2. wpCommerce
    Moderator

    Please get a recent build of eMember and let me know if its working properly:

    http://support.tipsandtricks-hq.com/update-request

    Posted 1 year ago #
  3. graeme
    Member

    I updated as requested, but auto upgrade does not seem to be working properly. Any further ideas?

    Posted 1 year ago #
  4. amin007
    Key Master

    It still does the same thing as you explained before or you are seeing a different behavior.

    Posted 1 year ago #
  5. graeme
    Member

    It is still doing the same thing as before - several members are logging in daily but not being upgraded to the next lesson in the series. Considering this course is live, this has become quite the headache!

    Posted 1 year ago #
  6. amin007
    Key Master

    I have sent you an email to get site access so I can investigate this.

    Posted 1 year ago #
  7. graeme
    Member

    Upgraded emember to version 6.0.6 and it seems to now be working.

    Thanks for getting this sorted out.

    Posted 1 year ago #

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