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Tips and Tricks HQ Forum » WP eMember » WP eMember Troubleshooting

cannot re-signup a member after deleting to correct her username

(2 posts) (1 voice)
  • Started 3 months ago by JackieES
  • Latest reply from JackieES
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Tags:

  • email address already taken
  • registration form validation errors
  1. JackieES
    Member

    User (free membership level) registered but mistyped the username she wanted.
    Since she (or I) cannot revise a username once set, I offered to delete the incorrect registration and re-register her with the correct username she wanted, same email address (she only has one), same password, same first name.

    I am getting

    Email:The email address you are using is already taken!
    Please choose a different email address. .

    This person/email address is not in the WP users (I am the only one), nor has she ever been (I had checked there before I deleted from eMember).

    Where the heck is the system remembering this email address and what can do to get this to work?

    Posted 3 months ago #
  2. JackieES
    Member

    I re-started my Mac this morning and cleared my cache. I think that the original delete did not go entirely through, because although the member was not showing up last night, the member was there after I cleared cache and signed back in. So we are good to go now. Whew!

    Posted 3 months ago #

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