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Cant download file

(15 posts) (3 voices)

Started 1 year ago by rramirez125
Latest reply from wzp
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rramirez125
Member

I am getting the following error in the log

[11/16/2010 8:40 AM] - Advisory : Log file reset.

------------------------------------------------------------------------

[11/16/2010 8:46 AM] - Status : Unresolved DL file path = http://travpho.com/Travpho/wp-content/gallery/alamo-square/B7sistersAndCitySale.jpg
[11/16/2010 8:46 AM] - Status : Resolved DL file path = /home/www/public_html/Travpho/wp-content/gallery/alamo-square/B7sistersAndCitySale.jpg
[11/16/2010 8:46 AM] - FAILURE : Error on file_exists('/home/www/public_html/Travpho/wp-content/gallery/alamo-square/B7sistersAndCitySale.jpg')

if you check the link

http://travpho.com/Travpho/wp-content/gallery/alamo-square/B7sistersAndCitySale.jpg

I get to the photo fine, it has no spaces

the file is not big either,

here is also an admin generated link

http://travpho.com/Travpho/wp-content/plugins/wp-cart-for-digital-products/download.php?file=2xOa%2FSIKW%2FaUgavq

your help would be appreciated.

Posted 1 year ago #
wzp
Moderator

Try this...
WP eStore -> Settings -> Addon Settings -> Download Manager Related Settings -> Automatic URL Conversion Preference -> Do Not Convert

Posted 1 year ago #
rramirez125
Member

That did it thank you very much!!

Posted 1 year ago #
otherrecords
Member

The size of the downloaded file is 0 bytes. I tried changing DL methods and URL Conversion Prefs and still no luck. My log show's something like this (with no conversion):

Here's an example of the link problem: http://www.other-records.com/wp-content/plugins/wp-cart-for-digital-products/download.php?file=2xOa%2FSMBW%2FWThKni

[12/21/2010 6:21 AM] - Status : Unresolved DL file path = [Show's the real file location]
[12/21/2010 6:21 AM] - Status : Resolved DL file path = [Show's the real file location]
[12/21/2010 6:21 AM] - Advisory : No DL file path conversion performed on URL.
[12/21/2010 6:21 AM] - Status : Dispatching DL method = 1

If I uncheck the 'Downloadable' setting, it works. But unlike some users, I'm not getting a RAM error.

Help please!

Posted 1 year ago #
wzp
Moderator

what version of eStore are you using? If it is less than 4.8.x, please upgrade.

Could you also provide more information about the file you are testing with?

Posted 1 year ago #
otherrecords
Member

I'm using eStore v4.8.1.

The real file will be a ~95 MB ZIP archive which has a bunch of MP3s (customers pay for a music album). The file is located in a "downloads" folder at the root of the site.

I'm testing right now with just one song inside a ZIP (14.94 MB)

Hosting is by GoDaddy. WordPress v3.0.3

Posted 1 year ago #
wzp
Moderator

What happened is that the server, for whatever reason, terminated the download script; after a few MB were transferred. Adjustment of PHP.ini settings doesn't seem to work. The last time I investigated this, I was led to conclude that it may be caused by the HTTP send/receive timeout value in the Apache httpd.conf file; which GoDaddy will not allow you to change.

If the file were broken into smaller parts, the problem will most likely go away.

As an alternative, you can try using the new Amazon S3 integration feature. Your file would be hosted on Amazon S3. After eStore receives the encrypted link, the buyer's browser is redirected to the S3 server.

Amazon has a trial offer, in which the first 5 GB is free for one year...
http://aws.amazon.com/free

Posted 1 year ago #
otherrecords
Member

I created the Amazon S3 account. Created a Bucket and uploaded the ZIP file in there. I also added the identifier info (Settings > Add-On Settings).

And for the product URL I put:
as3tp://[bucket name].s3.amazonaws.com/[Zip File]

And I got this error: "Please tell us the AS3TP URI for the product was either malformed or that the AS3TP configuration is incorrect. Thank you!"

Posted 1 year ago #
otherrecords
Member

I used this as reference - http://www.tipsandtricks-hq.com/ecommerce/amazon-web-services-simple-storage-service-aws-s3-integration-1101

Help please!

Posted 1 year ago #
otherrecords
Member

Second Scenario:

When I make the file public and put the new S3 URL for the eStore Product, it gives a 0 byte zip file, like before.

So far it looks like a non-storage/bandwidth issue. But let's see..

Posted 1 year ago #

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