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Can't use download with s2Member

(9 posts) (2 voices)

Started 10 months ago by journalinabox
Latest reply from wzp
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journalinabox
Member

I am trying to set up a free download for Members Only in s2Member. I put in the shortcode for a fancy download and it looks fine, but when you click on it, it gives the error: Download file cannot be opened. Please let us know. Thank you!

I'm wondering if there is a different way I have to set up downloads to work withing s2Member?

Thanks!

Tonya

Posted 10 months ago #
wzp
Moderator

WP eStore --> Settings --> General please enable the debug logs and then try the download again. What are the last couple of lines in the download_manager_debug.log file?

Posted 10 months ago #
journalinabox
Member

I wasn't sure how many lines you needed to see. Here are the last several.

[07/11/2011 4:15 PM] - Advisory : Forcing "Do Not Convert" option.
[07/11/2011 4:15 PM] - Status : Resolved DL file path = http://www.journalinabox.com/wp-content/uploads/2011/07/WRITE.pdf, http://www.journalinabox.com/wp-content/uploads/2011/06/20-Things-Journal-Does.pdf
[07/11/2011 4:15 PM] - Advisory : No DL file path conversion performed on URL.
[07/11/2011 4:15 PM] - Status : Dispatching DL method = 2
[07/11/2011 4:15 PM] - FAILURE : Error on fopen('http://www.journalinabox.com/wp-content/uploads/2011/07/WRITE.pdf, http://www.journalinabox.com/wp-content/uploads/2011/06/20-Things-Journal-Does.pdf')

Posted 10 months ago #
wzp
Moderator

it would be helpful to have maybe 3 more lines above. But it looks like it is trying to open a file name that is made up of 2 URL that have been concatenated together. Does your product ID only have 1 URL?

Posted 10 months ago #
journalinabox
Member

The three lines above are:

[07/11/2011 3:44 PM] - FAILURE : Error on fopen('http://www.journalinabox.com/wp-content/uploads/2011/07/WRITE.pdf, http://www.journalinabox.com/wp-content/uploads/2011/06/20-Things-Journal-Does.pdf')
[07/11/2011 4:15 PM] - Status : Unresolved DL file path = http://www.journalinabox.com/wp-content/uploads/2011/07/WRITE.pdf, http://www.journalinabox.com/wp-content/uploads/2011/06/20-Things-Journal-Does.pdf
[07/11/2011 4:15 PM] - Warning : Invalid URL conversion target = /home2/journan4/public_html/wp-content/uploads/2011/07/WRITE.pdf, http://www.journalinabox.com/wp-content/uploads/2011/06/20-Things-Journal-Does.pdf

Ah, no. The product id set up here is to a package product with 2 URLs.

Posted 10 months ago #
wzp
Moderator

There's the problem...
http://www.tipsandtricks-hq.com/ecommerce/how-to-configure-a-packaged-product-using-the-existing-products-262
You need 3 products; 1 for each of the 2 files, and 1 for the bundle. The product URL for the bundle should have the coma separated values of the 2 product ID in the bundle.

Posted 10 months ago #
journalinabox
Member

Okay. Thanks. So, this has to be done for a download link. I had this set up for an email with just the urls and it was working fine, but I see how the download link would be different.

Posted 10 months ago #
journalinabox
Member

Thanks so much for your help!!!

Posted 10 months ago #
wzp
Moderator

8)

Posted 10 months ago #

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