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Copy of customer product download email in notification email sent out by estore

(2 posts) (2 voices)
  • Started 3 months ago by guajolote
  • Latest reply from Peter
  • Possible Solutions (Related Topics):
    1. No emails are being sent to affiliates OR customers of estore..
    2. No customer database update or download link email sent
    3. Download Link not being included in email to customer after sale
    4. eStore - email notification for zero quantity - inventory control
    5. eStore - Use Paypal Profile Based Shipping but override for downloadable product

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  1. guajolote
    Member

    Before upgrading estore the sale notification emails I would receive included a copy of the product download email sent to customers.

    After upgrading, the copy of the customer email is no longer included. Is there a way to reverse this?

    Having a copy of the email sent to the customer is useful when disputing questionable chargebacks among other things.

    Posted 3 months ago #
  2. Peter
    Moderator

    Hi,
    In your eStore configuration settings there is a section called "Email Settings". In this section there is a checkbox called "Append Buyer Email and Payment Parameters to Admin Email" which you can enable to receive a copy of the buyer's email.

    Posted 3 months ago #

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