Digital Download Transaction Doesn't Send Email Notification

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Digital Download Transaction Doesn't Send Email Notification

(10 posts) (7 voices)

Started 2 years ago by flawlessshine
Latest reply from wpCommerce
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flawlessshine
Member

Hello Everyone -

I have not been able to get cart to post transaction email to buyer or seller for a digital product download.

I do NOT have the WordPress email processor enabled for cart – eStore email script is enabled

Send email to buyer box is checked/enabled in email configuration

I enabled return to a thank you page and it does post transaction encrypted download code there

Use of Strict PayPal Email address checking is disabled

Transaction Result Display is enabled in Post Payment Processing settings

Return to seller website after PayPal is enabled

Multiple Payment Gateways is enabled

IPN Debug log shows transaction and email success for everything.

Requirement for users/buyers to be registered is DISABLED.

I tested in sandbox beforehand and everything tested OK.

I tested for curl on server and it was OK

Initially the product download path was bad and it did email that to buyer - product not found, when corrected the email stopped working.

Anybody have any ideas?

Posted 2 years ago #
amin007
Key Master

If the debug log says the email was sent successfully then I suspect the email could be going to the junk folder or the server is blocking the email from going out.

Please use the "Use WordPess mailing system" option and give it a go. The following post has some explanation around the different mail options:

http://www.tipsandtricks-hq.com/forum/topic/explanation-on-the-use-wordpress-mailing-system-checkbox-option#post-597

Posted 2 years ago #
arukiyomi
Member

I seem to be having the same problem. With the PHP script option, recipients' servers were returning the email as it originated from "nobody"

so I downloaded your change mail plugin, put my details in and switched back to wordpress email.

no joy.

my ipn debug log file is blank.

The weird thing is that I'm getting emails as a seller but not as a buyer. I really want the customers to have their download link email!! As it is I have rely on them clicking the Paypal link for the download.

I'm not getting any emails to buyers even if I disable your plugin and revert to only the wordpress@... email sender option. Any idea what's going on?

days of work now at a standstill while we try to resolve this issue

Posted 2 years ago #
Ivy
Administrator

Hi, Please see the following forum post that will explain what to do if the debug file is empty: http://www.tipsandtricks-hq.com/forum/topic/what-to-do-if-the-debug-file-is-empty

Let me know how it goes.

Cheers,
Ivy

Posted 2 years ago #
arukiyomi
Member

Hi Ivy... thanks for your response. Please see my results on that post at
http://www.tipsandtricks-hq.com/forum/topic/what-to-do-if-the-debug-file-is-empty?replies=2#post-2886

Posted 2 years ago #
mmoore5553
Member

I had the same thing happen to and found this article and it helped

http://www.tipsandtricks-hq.com/forum/topic/wp-estore-and-paypal-profile-settings#post-608

also i found a couple users when there paypal email had caps he never got the email but i would always get it with the links ... He changed his paypal to all lower case and it worked. He received emails. Just something you might check.

Posted 2 years ago #
mmoore5553
Member

most important for some reason i had something in return URL and had to take it out. It must of been from my other shop i am sure.

Posted 2 years ago #
arukiyomi
Member

thanks mmoore5553... my paypal email is all lowercase. I'm not sure I understand your last message though. What do you mean by "something in return URL and had to take it out"?

thanks

Posted 2 years ago #
neiljameslloyd
Member

Hi. I'm also having the problem that the email containing the download link is not being sent to the purchaser and neither is the seller confirmation email being sent (I'm just getting the notification email from Paypal).

I've run the debug and the log says that everything was successful...

Also, I have the 'Use WordPess mailing system' checked..

How can I solve this issue?

Thanks
Neil

http://www.gaytravellerblog.com

Posted 1 year ago #
wpCommerce
Moderator

Hi, The following post will explain about not receiving the email -

http://www.tipsandtricks-hq.com/forum/topic/not-receiving-emails-even-though-the-plugin-sent-the-email

Posted 1 year ago #

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