Dowload Error (Download file cannot be found. Please let us know.)

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Dowload Error (Download file cannot be found. Please let us know.)

(14 posts) (5 voices)

Started 1 year ago by Polyphasic
Latest reply from wzp
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Polyphasic
Member

Hi could someone help, I've tried looking though the forums and I've tried all the advice but when anyone try's to download after purchasing, a ziped audio file, the link that they receive gives them this error message (Download file cannot be found. Please let us know.)
Prier to this happening, it would let them download the file but it was only 0k. I've tried moving the location of the .zip file but the same thing happens, also the file name contains no spaces so that should be OK. Can anyone help.

Many Thanks

The URL is: http://polyphasicrecordings.com

Posted 1 year ago #
wzp
Moderator

When you "moved" the location of the zip file, did you also update the product URL location in eStore as well?

Have you enabled the debug log messages, and what does the download_manager_debug.log file say?

Posted 1 year ago #
Polyphasic
Member

Hi thankyou for getting back. Yes I did change the product URL location in eStore as well.

These are the messages from the debug log file:

[03/04/2011 3:41 PM] - FAILURE : Error on file_exists('www.theshawinstitute.com/polyphasic/music/homebureau/home_bureau_pyrus_nivalis.zip')
[03/04/2011 3:42 PM] - FAILURE : Error on file_exists('www.theshawinstitute.com/polyphasic/music/homebureau/home_bureau_pyrus_nivalis.zip')
[03/04/2011 3:54 PM] - FAILURE : Error on file_exists('www.theshawinstitute.com/polyphasic/music/homebureau/home_bureau_pyrus_nivalis.zip')
[03/04/2011 4:17 PM] - FAILURE : Error on file_exists('www.theshawinstitute.com/polyphasic/music/homebureau/home_bureau_pyrus_nivalis.zip')
[03/04/2011 4:38 PM] - FAILURE : Error on file_exists('www.theshawinstitute.com/polyphasic/wp-content/plugins/wp-cart-for-digital-products/downloads/home_bureau_pyrus_nivalis.zip')

Posted 1 year ago #
wzp
Moderator

Please try either the Absolute or Relative URL conversion preference.

Posted 1 year ago #
Polyphasic
Member

Hi, Just tried changing the path to Relative and still get the same error.

Posted 1 year ago #
wzp
Moderator

Now that it is relative or absolute, what locations are shown in the log now as being file_exist errors?

Posted 1 year ago #
Polyphasic
Member

Strange this time it didn't display the error message, but let me download a the file, but is 0k

Posted 1 year ago #
Polyphasic
Member

Its working now! My FTP software wasn't giving me the correct Absolute path.

Posted 1 year ago #
wzp
Moderator

8)

Posted 1 year ago #
allen8idtheft
Member

Hello,

I am having receiving this error message "Download file cannot be found. Please let us know. Thank you" when attempting to download an electronic file from the Thank You Page.

I have reviewed post in the forum and have tried a number of things. In the WP eStore Add-On-Manager configuration settings -->Automatic URL Conversion Preference, I have tested both the "Do Not convert" & "relative" settings. However, the error message still exists.

The error occurs after I have completed the PayPal process and I am redirected to the download page. Everything works ok up to the point where I want to download the file. I suspect that it has something to do with https:

The link generated on the https download page is

http://identity-theft-protection.com.au/wp-content/plugins/wp-cart-for-digital-products/download.php?file=2xOa%2FCoAWvKZgqzryUyZ9OKTRg%3D%3D

The error occurs after clicking the download link.

However, I am able to download after generating encrypted link in the the WP-eStore Admin setting. The link generated is Test Product - http://identity-theft-protection.com.au/wp-content/plugins/wp-cart-for-digital-products/download.php?file=2xOa%2FCoAWvKZhavs

Note that I want my estore to be fully automated so I need to fix this problem.

Please advise a solution.

Allen

Posted 1 year ago #

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