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Tips and Tricks HQ Forum » WP eStore Forum » WP eStore Troubleshooting

Download links don't work

(15 posts) (4 voices)
  • Started 3 months ago by Sashums
  • Latest reply from DFranzwa
  • Possible Solutions (Related Topics):
    1. Created download links don't work
    2. Download Links dont work on the Thank You Page or In Emails.
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  • No Download link
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  1. Sashums
    Member

    The encrypted download links, both in email and when generated manually do not work. I get the message

    Firefox can't find the file at http://www.effortless-sleep.com/wp-content/plugins/wp-cart-for-digital-products/download.php?file=2xOa/CgEV/SVhKvr.

    Check the file name for capitalisation or other typing errors.
    Check to see if the file was moved, renamed or deleted.

    The URL entered in the product details works fine when pasted into a browser. The funny thing is that I have two sites, both wordpress, both on the same server, both running WP-estore and both with the same settings. Both are accessing the same folder which contains the downloadable products. But on one site, the encrypted links work fine and on the other they seem to have simply stopped working.

    I have been all through this forum and seen this problem again and again. I have tried every piece of advice I can understand and nothing is working. The only thing I haven't tried is changing the 'php safe mode', whatever that is. but the fact that one of my sites on the same server is working fine makes me think that isn't the problem.

    The debug log file says this (I have not posted the actual file names for security reasons)

    [01/25/2012 2:53 PM] - Status : Unresolved DL file path = http://www.effortless-sleep.com/
    [01/25/2012 2:53 PM] - Status : Resolved DL file path = ../../../

    [01/25/2012 2:53 PM] - Status : Dispatching DL method = 1

    Ready to throw this program out and start again. Please someone help

    Posted 3 months ago #
  2. wzp
    Moderator

    Are you saying that copying the link into the address bar works, but clicking it does not?

    Posted 3 months ago #
  3. Sashums
    Member

    No, I am saying that the actual URL is correct when you click on it or paste into a browser, but the encrypted link does not work either in an email or when generated manually using the admin settings

    Thanks

    Posted 3 months ago #
  4. admin
    Key Master

    Please go through this check list and report back:
    http://www.tipsandtricks-hq.com/forum/topic/downloaded-file-size-is-0-zero-byte

    Posted 3 months ago #
  5. Sashums
    Member

    Ok, Thanks. I found the problem. It was two plugins which were causing the links not to work. These were:

    WP Compressor - automatic compression assumes the data output and boosts the performance of the blog pages.

    WP Minify - This plugin uses the Minify engine to combine and compress JS and CSS files to improve page load time.

    My caching plugin did not cause a problem.

    Is there a way that I can make these plugins work with WP estore? Or are there any similar ones that will work? These two plugins have really massively improved my page loading time, which had been very poor. It will be a shame to just get rid of both of them to make the WP estore work

    Thanks

    Posted 3 months ago #
  6. wzp
    Moderator

    You could try hosting the files on Amazon S3, which will make buyers happy because of the faster download speed...
    http://www.tipsandtricks-hq.com/ecommerce/amazon-web-services-simple-storage-service-aws-s3-integration-1101

    Posted 3 months ago #
  7. admin
    Key Master

    WP Minify shouldn't cause any issue but the description of the "WP Compressor" sounds like it could be the source of the issue (if its doing gzip compression when eStore is steaming the data it will have issues). If you are using a caching plugin then why are you using this plugin?

    Posted 3 months ago #
  8. Sashums
    Member

    These were all recommended to me in order to speed up the loading time of my website. The loading time has decreased massively since using these plugins.

    Is there something better that I can do? I am not very technically minded and so the solution needs to be easy.

    Posted 3 months ago #
  9. admin
    Key Master

    To speed up your site all you need to do is use one of the reputable caching plugin such as W3 Total Cache or WP Super Cache plugin. These plugins do pretty much everything the other plugins do. W3 Total cache can minify and do gzip compression at the same time. Our plugin also works with these plugins. Just remember, you only need to minify your content or do gzip compresson once (just having multiple plugins that do the same thing won't minify them more... they might even cause problems).

    Posted 3 months ago #
  10. Sashums
    Member

    Ok, thanks. That is helpful :-)

    Posted 3 months ago #

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