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E-Store+Payment Gateway Bundle+Coupons Not Working

(10 posts) (3 voices)
  • Started 4 months ago by JasonDavis
  • Latest reply from admin
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  1. JasonDavis
    Member

    I have the E-Store running flawlessly and I wanted to do on site processing, I have Paypal pro processing so I got the Gateway Bundle, also very easy to integrate. Everything works fine and goes through Paypal and sends out links perfectly until I try to use a coupon. I used one for 50% off an order and entered info, I get confirmation that it went through, go to Paypal and the charge is there, but there is no email, and the E-Store doesn't register that the payment went through or that the coupon was used. I go back to the store and try without a coupon, everything goes through, with a coupon, it appears as such, and the money is charged to the card, but no email or registering in the E-Store.
    It's only when I use the coupons, though, I can have the coupon window there and not use it and it still goes though.

    Posted 4 months ago #
  2. Peter
    Moderator

    Hi,
    When the payment is not registered by eStore this most probably means that the sale has not been completed from the PayPal end.
    Can you enable debug and share the contents please?

    Posted 4 months ago #
  3. admin
    Key Master

    This post will help you with enabling debug:
    http://www.tipsandtricks-hq.com/forum/topic/how-and-when-to-enable-debug-and-what-does-it-do

    What version of eStore are you using?

    Posted 4 months ago #
  4. JasonDavis
    Member

    The Crazy thing is the payment is going through, I see it registering in Paypal and clearing in my bank. There is just something between charging the card and getting the plugin to see that.

    eStore 6.3.4

    Posted 4 months ago #
  5. JasonDavis
    Member

    [01/21/2012 2:58 AM] - SUCCESS :Performing post payment processing tasks.
    [01/21/2012 2:58 AM] - SUCCESS :Item Number: 20
    [01/21/2012 2:58 AM] - SUCCESS :Item Name: Making Good Decisions Part 2- 1.18.2012
    [01/21/2012 2:58 AM] - SUCCESS :Item Quantity: 1
    [01/21/2012 2:58 AM] - SUCCESS :Item Total: 0.01
    [01/21/2012 2:58 AM] - SUCCESS :Item Currency: USD
    [01/21/2012 2:58 AM] - FAILURE :Wrong Product Price Detected. Actual Product Price : 2.5
    [01/21/2012 2:58 AM] - FAILURE :Paid Product Price : 0.01
    [01/21/2012 2:58 AM] - SUCCESS :End of post payment processing tasks.

    Payment went through again even though the error(s) is/are there

    Posted 4 months ago #
  6. admin
    Key Master

    There you go... the issue would be the following:

    [01/21/2012 2:58 AM] - FAILURE :Wrong Product Price Detected. Actual Product Price : 2.5
    [01/21/2012 2:58 AM] - FAILURE :Paid Product Price : 0.01

    Remember, eStore has many more fraud checks that has to pass before everything is processed (this saves you from anyone being able to scam you).

    In this example your product is $2.5 but you paid $0.01 which is obviously not right. Did the price change with the coupon application? If you used a coupon it should have taken that into consideration and I would be able to see it in the debug. Please share the debug data of the full transaction so I can see more details.

    Posted 4 months ago #
  7. JasonDavis
    Member

    The full log of eStore_post_payment_debug.log is below

    [01/21/2012 5:54 PM] - SUCCESS :Performing post payment processing tasks.
    [01/21/2012 5:54 PM] - SUCCESS :Item Number: 21
    [01/21/2012 5:54 PM] - SUCCESS :Item Name: Penny For Your Thoughts
    [01/21/2012 5:54 PM] - SUCCESS :Item Quantity: 1
    [01/21/2012 5:54 PM] - SUCCESS :Item Total: 0.01
    [01/21/2012 5:54 PM] - SUCCESS :Item Currency: USD
    [01/21/2012 5:54 PM] - FAILURE :Wrong Product Price Detected. Actual Product Price : 0.02
    [01/21/2012 5:54 PM] - FAILURE :Paid Product Price : 0.01
    [01/21/2012 5:54 PM] - SUCCESS :End of post payment processing tasks.

    When I inputed the coupon upon checkout it said " Discount applied successfully! Total Discount: 0.01 " but it also changes the price to reflect the coupon price immediately before I press proceed to checkout

    Posted 4 months ago #
  8. JasonDavis
    Member

    and again, I am sent to a completed transaction page and the funds are deposited into paypal

    Posted 4 months ago #
  9. admin
    Key Master

    Sent you an email to get details so I can debug this.

    Posted 4 months ago #
  10. admin
    Key Master

    We have updated the WP Payment Gateway plugin which should fix this issue.

    Posted 4 months ago #

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