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Tips and Tricks HQ Forum » WP eStore Forum » WP eStore Troubleshooting

Encrypted links in e-mail vs "thank you" page not matching; only one works

(2 posts) (2 voices)
  • Started 6 months ago by tudec1
  • Latest reply from wzp
  • Possible Solutions (Related Topics):
    1. Encrypted links in Email and on Thank You page are different
    2. Thank you page not giving encrypted links! Lots of troubleshooting already.
    3. Download Links dont work on the Thank You Page or In Emails.
    4. Adding links to thank you emails

Tags:

  • download link
  • e-mail
  • encrypted link
  • error
  • Thank you page
  1. tudec1
    Member

    I did some test transactions with live products on my site.

    Payment goes through fine. I receive an e-mail with download links, as well as return to a "thank you" page that also provides download links.

    The problem is, these encrypted links don't match. Sometimes, the link in the e-mail is correct, and I can download the file -- but the link on the "thank you" page doesn't work. Sometimes, it's the opposite (the "thank you" page link works, but the e-mail link doesn't).

    I get this error for the non-working download link: "Download file cannot be opened. Please let us know. Thank you!"

    What would cause this? How do I fix it?

    Posted 6 months ago #
  2. wzp
    Moderator

    Please install the latest version of the p,ugin and try again...
    http://support.tipsandtricks-hq.com/update-request

    Posted 6 months ago #

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