Hi there,
I'm sure this is a simple issue but I could not find instructions in the documentation forum.
If I want to refund a transaction, rather than refunding in Paypal, is there somewhere in eStore I can do this, so that it is updated in the sales stats in the plugin, as well as reversing any commission for affiliates? (I have both the affiliate plugin and the eStore plugin installed)
Look forward to your reply.
Thanks!
Grace
You can issue a refund from your PayPal account (PayPal transactions can be refunded for up to 60 days).
When you issue a refund PayPal will send a notification to WP eStore and the plugin will take care of the rest if you have the option enabled (e.g. removing the customer's record, reversing the commission).
For eStore please go to WP eStore->General Settings->Post Payment Processing Settings->Use Automatic Customer Record Removal.
For Affiliate platform please go to WP Affiliate->General Settings->Commission Settings->Use Automatic Commission Reversal.
Thanks for the info.
I actually have another question about this. I am using eStore in connection with a membership (WishList) I have set up. If I was going to successfully refund a member, (or in cases where someone decides to cancel their subscription) - and have the account removed from both the shopping cart AND WishList would I do the same thing you've described? It would be nice if I didn't have to manually remove this accounts.
Thanks again
Bentley
There is an option to cancel the membership in WishList. Maybe I can use that API to cancel the account when it receives a refund. I will look into it.
Yep I added this in. WP eStore will deactivate a member's account when they cancel the subscription or when a refund is issued.
Please get a new build of eStore from here:
http://support.tipsandtricks-hq.com/update-request
I just purchased WP eStore within the last 24 hours ... would the version I purchased have the functionality to deactivate a member's account in Wishlist Member when they cancel the subscription or when a refund is issued?
Thanks, Chris
Yes
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