Hello,
I have two levels of membership: free and paid. When I ran tests to for the paid membership, user does not get welcome email and I cannot see the new member in eStore on WordPress. The only way I can find out right now that I have a new paid member is via PayPal. I ran two tests in PayPal live (not in sandbox testing mode) and same thing; no welcome email and can't find new paid member in eStore.
I can't figure out what's going on, any help would be greatly appreciated. Thanks! :)
Please run a test transaction with debug enabled which will reveal the issue. This post will guide you:
http://www.tipsandtricks-hq.com/forum/topic/how-and-when-to-enable-debug-and-what-does-it-do
Hi!
The purchase was made with debug enabled, but I cannot find "failure" in the log ( I keep looking.)
Everything works fine for free members; all the emails get sent and login is fine and working. When I make a purchase for a digital product in eStore everything works fine; emails work and I can see the purchase as the admin in eStore...so I am not sure what's going on. Any other suggestions? Thanks for your help. :)
Is it doing the emember integration though? Have you specified the membership level ID in the "Reference Text" field of that eStore product that you are using for the membership payment? This is explained here:
http://www.tipsandtricks-hq.com/wordpress-membership/wp-emember-and-wp-estore-integration-for-membership-payment-60
Hi,
Yes, I checked the reference text and I have the level ID specified already. I went back to make sure it was the correct ID and it is. But basically it does not show the admin that there is a new member for the paid membership or that there was a purchase for paid membership & does not send welcome emails to customer.
I also checked to make sure that the product ID number for the buy now button is correct and it is.
So let me tell you exact steps I did to make the purchase (Live PayPal purchase. Not testing in PayPal sandbox and not testing in sandbox testing mode in WordPress)
Buyer: Registers for free membership with email x@x--> then makes purchase to paid membership while logged in --> but uses different email address (y@y) to make purchase through PayPal --> y@y gets PayPal receipt but no welcome email from member site & double checks other email address x@x to see if there are any emails there since no welcome email is at y@y --> no upgrade in membership while logged in as free member (not sure if eMember is supposed to do that but thought I'd add that to this post).
Admin: Sees x@x as a registered free member and does not see them as purchasing paid membership. Admin sees that x@x made a purchase for a downloadable PDF file a couple of days ago, but does not see that they made a paid membership purchase.
Are there any other settings I can take a look at? I still don't see "failure" in logs.
I just wanted to ask and add: since the member paid while logged in as free member but used a different email address to make the purchase through PayPal, will they get another welcome email... or... a complete registration as paid member form link? In this case none of those happened. But everything else works great and I love the plugins so far! :)
Thanks for your help and suggestions. :)
Please paste the content of the "subscription_handle_debug.log" file here.
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