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Tips and Tricks HQ Forum » WP eStore Forum » WP eStore Troubleshooting

Multiple emails per transaction

(23 posts) (3 voices)
  • Started 4 months ago by robinsn
  • Latest reply from robinsn
  • Possible Solutions (Related Topics):
    1. WP PDF Stamper - Bulk Order with Multiple emails?
    2. Estore plugin not registering customers, transactions, or sending emails
    3. Product names not displaying properly on transaction results page or in emails
    4. Multiple emails from add to cart purchase
    5. Adding Transaction ID in emails

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  • multiple emails
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  1. robinsn
    Member

    I've read about other users having this trouble and the log files said it only sent their email once. However, I get 6 or more emails per transaction and the buyer gets the same number of emails per purchase and the log files show that estore is sending it multiple times.

    I turned log files on, and made a purchase and here is the log file for this purchase. EMails are still coming in so I don't know how many I will receive, but so far it's 10.

    The encrypted link is different each email.

    I turned off Mailchimp integration, but it still shows it being on.

    The 11th email just came in.

    I need help!

    [01/06/2012 12:59 AM] - Advisory : Log file reset.

    ------------------------------------------------------------------------

    [01/06/2012 1:01 AM] - SUCCESS :Generating download link for single file.
    [01/06/2012 1:01 AM] - SUCCESS :Performing item specific autoresponder signup if specified.
    [01/06/2012 1:01 AM] - SUCCESS :Performing global autoresponder signup if specified.
    [01/06/2012 1:01 AM] - SUCCESS :Mailchimp integration is being used.
    [01/06/2012 1:01 AM] - SUCCESS :Generating download link for single file.
    [01/06/2012 1:01 AM] - SUCCESS :Performing item specific autoresponder signup if specified.
    [01/06/2012 1:01 AM] - SUCCESS :Performing global autoresponder signup if specified.
    [01/06/2012 1:01 AM] - SUCCESS :Mailchimp integration is being used.
    [01/06/2012 1:01 AM] - SUCCESS :Generating download link for single file.
    [01/06/2012 1:01 AM] - SUCCESS :Performing item specific autoresponder signup if specified.
    [01/06/2012 1:01 AM] - SUCCESS :Performing global autoresponder signup if specified.
    [01/06/2012 1:01 AM] - SUCCESS :Mailchimp integration is being used.
    [01/06/2012 1:02 AM] - SUCCESS :Generating download link for single file.
    [01/06/2012 1:02 AM] - SUCCESS :Performing item specific autoresponder signup if specified.
    [01/06/2012 1:02 AM] - SUCCESS :Performing global autoresponder signup if specified.
    [01/06/2012 1:02 AM] - SUCCESS :Mailchimp integration is being used.
    [01/06/2012 1:03 AM] - SUCCESS :Generating download link for single file.
    [01/06/2012 1:03 AM] - SUCCESS :Performing item specific autoresponder signup if specified.
    [01/06/2012 1:03 AM] - SUCCESS :Performing global autoresponder signup if specified.
    [01/06/2012 1:03 AM] - SUCCESS :Mailchimp integration is being used.
    [01/06/2012 1:05 AM] - SUCCESS :Generating download link for single file.
    [01/06/2012 1:05 AM] - SUCCESS :Performing item specific autoresponder signup if specified.
    [01/06/2012 1:05 AM] - SUCCESS :Performing global autoresponder signup if specified.
    [01/06/2012 1:05 AM] - SUCCESS :Mailchimp integration is being used.
    [01/06/2012 1:06 AM] - SUCCESS :Generating download link for single file.
    [01/06/2012 1:06 AM] - SUCCESS :Performing item specific autoresponder signup if specified.
    [01/06/2012 1:06 AM] - SUCCESS :Performing global autoresponder signup if specified.
    [01/06/2012 1:06 AM] - SUCCESS :Mailchimp integration is being used.
    [01/06/2012 1:09 AM] - SUCCESS :Generating download link for single file.
    [01/06/2012 1:09 AM] - SUCCESS :Performing item specific autoresponder signup if specified.
    [01/06/2012 1:09 AM] - SUCCESS :Performing global autoresponder signup if specified.
    [01/06/2012 1:09 AM] - SUCCESS :Mailchimp integration is being used.

    Posted 4 months ago #

  2. Peter
    Moderator

    Hi,
    How are you turning the mailchimp integration off?

    Posted 4 months ago #

  3. robinsn
    Member

    Under mail chimp settings, I have "Use MailChimp AutoResponder" Unchecked and I took the list name out of the product to be sure it wasn't overriding something.

    I want to have mail chimp working when all is said and done, but I was turning it off to see if it was part of the problem.

    Posted 4 months ago #

  4. robinsn
    Member

    Did you notice that 3 get sent all at once, and then they spread out? I just received the 14th notice on this purchase!

    Posted 4 months ago #

  5. Peter
    Moderator

    Can you please try deactivating and reactivating the plugin to see if that makes a difference?

    If that doesn't work let's gather some more info:

    Can you please try and provide as much as you can using the following guide:
    http://www.tipsandtricks-hq.com/forum/topic/required-info-we-need-to-efficiently-troubleshoot-an-issue

    Posted 4 months ago #

  6. robinsn
    Member

    Okay, I deactivated and then reactivate eStore and tried another purchase. It did the same thing.

    Okay, I'm using Wordpress 3.2.1, eStore 5.3.1, I have WP eMember and WP Affiliate, both deactivated.

    I am selling digital downloads. I have a test product for .10 that I am using for the tests. This was copied from a real product and the price changed. It is at http://sweatybitz.com/products.

    I am using iThemes Builder theme. The only plugins that are email related are, Email Obfuscator and MailChimp. I have not actually deactivated any plugins yet to test this, mainly I thought you will probably have seen this before and could save me a lot of time deactivating plugins and buying my product over and over. :)

    When I purchase the product off the above page, it takes me to paypal correctly, it comes back to the correct return URL, it has the order information on the page with the encrypted link (which is different than all the email links), and then emails start hitting my inbox. Each email is a correctly formatted thank you email with an encrypted link. All the email links are different from each other and the return URL's link.

    Would the pin_handle_debug.log help any?

    That's all I know to tell you. Let me know what next step to take! Like everyone, I need to get it working quickly. :)

    Thanks.

    Posted 4 months ago #

  7. Peter
    Moderator

    Hi again,
    Ok thanks for that :)

    The next test will be to see if your plugins or theme are interfering with eStore.
    Can you please do the following:
    http://www.tipsandtricks-hq.com/forum/topic/test-to-identy-a-conflicting-theme-or-plugin

    Also yes please if you could send the contents of the ipn_handle_debug.log that would also be good.
    thanks.

    Posted 4 months ago #

  8. robinsn
    Member

    Just switched themes and it still had the problem.

    Posted 4 months ago #

  9. robinsn
    Member

    Can't seem to send the ipn log. When I hit "Send Post" it just takes me to the forum home page. If you have an email address to send it to I'll send it...

    Posted 4 months ago #

  10. Peter
    Moderator

    What about the plugin test? Did you deactivate the other plugins you mentioned earlier to see if the problem was still there?
    You can email me the log file here:
    peter@wpfullservice.com

    Posted 4 months ago #

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