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No automated sales notice today.

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kd6lor
Member

I received payment last night. Got my Paypal notice via email which usually comes within a minute after my automated sales notice. Never received an email from my website detailing my sale. My WP sales logs have recorded the sale and the customer name within the WP package on my website, but the email notification is missing. The customer never complained of not getting his email or digital download, so I am assuming he got it. Prior to the sale he asked specifically if the download was instant and I said it was, so I am sure he would have let me know.

Finally, the only thing I can identify as being different about this sale is my Paypal notice is a little different.

Typically, the email I get from Paypal has a Subtotal, Total, Payment, and then Payment sent to kd6lor1@cox.net each on a separate line towards the bottom of the email.
This payment read, Insurance, Total, Receipt No: ###=####-####-####,Please keep this number for future reference, as your customer doesn't have a PayPal Transaction ID for this payment each on a separate line. Different from the other emails.

So, maybe Paypal changed something that broke the automated sales notices? I made no changes in my WP Setup since the prior sale.

Paul

Posted 1 year ago #
Ivy
Administrator

Hi, Emails sometimes get lost due to spam filtering or server delays. Can you please run a test transaction with the debug turned on? Once you have done this you will need to have a look at the debug.log file to see what is happening. If you need help reading this please let us know.

Here is more information on how and when to use the debug:

http://www.tipsandtricks-hq.com/forum/topic/how-and-when-to-enable-debug-and-what-does-it-do

Posted 1 year ago #
kd6lor
Member

All lines were a "success" looks like a spam filter or server issue. This is the first time I remember this happening and I have changed nothing in my setup. Hope my webhost hasn't changed anything that broke my setup.

Paul

Posted 1 year ago #
kd6lor
Member

A subsequent sale was processed by my website today. No notification either so I don't believe it to be a solitary issue as I was hoping. Fortunately the volume of sales is low, so I can handle each sale individually, but this is not how I would like this to work out!

This is a snip from the log file that indicates the email process should have been successful. My concern is that the buyer is not getting his download link either. The information is available on the web after-purchase, but I wanted to send an email as well.

I am not sure where to turn at this point. Any suggestions would be greatly appreciated.

Paul

[08/30/2010 11:55 AM] - SUCCESS :Product Email successfully sent to $$BUYER SNIP$$@gmail.com.
[08/30/2010 11:55 AM] - SUCCESS :Notify Email successfully sent to kd6lor1@cox.net

Here is an interesting find. When I use the WP eStore admin functions to send an email to myself, to my surprise I get one. I figured that if the ability to get email from my website was broken, then sending manually would not work. It does...

Paul

Posted 1 year ago #
amin007
Key Master

The plugin is saying that the email was sent to "$$BUYER SNIP$$@gmail.com" it basically means that it did push the send button. From this point on the fate of email is on the hands of the server and the mail server of the buyer.

Sometimes a server can block automated emails from going out and may require you to use SMTP mail settings (please check this with your server).

Also check this post to see if you are doing anything mentioned there:

http://www.tipsandtricks-hq.com/forum/topic/how-to-stop-email-with-download-link-going-into-junk-mail

Are you getting the notification email that gets sent out immediately after the buyer email?

Posted 1 year ago #
kd6lor
Member

Amin007, thanks for trying to help, but I think you missed the start of my thread. I am not getting notification from my website. My log says SUCCESS. I am assuming that my customer is not getting my email as well.

The last paragraph of my prior post tells me something... What I am not sure... That's what I am hoping to get help on figuring out. To test the script's ability to send an email, I used the admin function within WP eStore. THAT EMAIL CAME TO ME, but email generated by the estore regarding a sale notice never comes. I suspect, but do not know for sure that the customer is not getting my thank you email as well.

I appreciate your help, but you missed some important information from my prior posts.

Paul

Posted 1 year ago #
amin007
Key Master

Are you using the "Use WordPress Mailing System" in the settings menu of eStore?

The automated sales email and the admin functions emails uses different functions to send the email.

Posted 1 year ago #
kd6lor
Member

Use WordPress Mailing System - CHECKED. If I uncheck the box, will it use the same email function as the admin functions emails?

Paul

Posted 1 year ago #
amin007
Key Master

Give that a try.

Posted 1 year ago #
kd6lor
Member

Just made the change. Is there any easy way to test this without doing the Paypal sandbox mode thing. I did that when I first started up the site and it was a pain in the rump.

Paul

Posted 1 year ago #

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