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Tips and Tricks HQ Forum » WP eStore Forum » WP eStore Troubleshooting

No Email Notifications

(4 posts) (2 voices)
  • Started 2 years ago by rjdougan
  • Latest reply from amin007
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Tags:

  • Email & Notification Digital delivery
  • Email Not Receiving
  • Email Notification & Digital Product Deliver
  • no digital delivery after payment
  • WP eStore

  1. rjdougan
    Member

    I launched my site the first week of Oct and all the testing showed the emails were being delivered and the debug log showed the emails and completed transactions. Since the end of Oct the emails have stopped. I have been testing today with the Pay Pal Sandbox and everything looks to be fine - purchase link takes me to PayPal. Once logged I complete the transaction and the Return Merchant link takes me to the thank you page.

    I have turned off recently added plugin and still no emails. Only plugins running are:
    All in One SEO Pack
    Analytics360
    Contact Form 7
    Login LockDown
    Sociable
    Subscribe2
    Wickett Twitter Widget

    The completed transaction doesn't make to the DB, Not in the Log and no email. I need some help. Thank you in advance.

    Regards,
    Rich

    Posted 2 years ago #

  2. amin007
    Key Master

    @rjdougan, Can you please confirm that you are not getting anything in the Debug Log file (ipn_handle_debug.log)? If this is the case then that means something is blocking PayPal from sending the payment information to the plugin (the plugin won't do anything unless it receives confirmed payment notification from PayPal).

    Also, please post a link to the page where you are using it so I can have a look at the HTML and see if I see anything weird.

    Posted 2 years ago #

  3. rjdougan
    Member

    Hi - I have verified this morning that the log was last updated on 10/5/09, so all the test I put through yesterday are not working.

    The Order page URL is: http://thesilverclouddiet.com/purchase-e-book/
    The Thank You page URL is: http://thesilverclouddiet.com/thank-you/

    If you need to get into the admin panel I can get access and send you the info off-forum.

    Thanks,
    Rich

    Posted 2 years ago #

  4. amin007
    Key Master

    We will handle this via email

    Posted 2 years ago #

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