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Tips and Tricks HQ Forum » WP eStore Forum » WP eStore Troubleshooting

No link in Thank You page or in email

(12 posts) (3 voices)
  • Started 4 months ago by EJ1023
  • Latest reply from admin
  • Possible Solutions (Related Topics):
    1. Encrypted links in Email and on Thank You page are different
    2. Customer Not Receiveing Link in Email and Not Being Redirected To Thank You Page
    3. No download link either in thankyou page nor buyer's email
    4. Download Links dont work on the Thank You Page or In Emails.

Tags:

  • digital content
  • email
  • Thank you page
12Next »

  1. EJ1023
    Member

    Help! I'm about to give up. I've read everything written about setting this up, followed every detail, changed themes, deactivated plugins, tested through sandbox, tested live, the debug file says all is well (see below) and yet there is no link on the thank you page and no link in the email sent to the buyer! Where oh where am I going wrong?

    Thanks.
    EJK

    Debug file from sandbox test.
    [12/31/2011 7:01 PM] - SUCCESS :Paypal Class Initiated by 173.0.82.126
    [12/31/2011 7:01 PM] - SUCCESS :Post string : mc_gross=0.01&protection_eligibility=Eligible&address_status=confirmed&item_number1=1&payer_id=QERNT5FLB75YN&tax=0.00&address_street=1+Main+St&payment_date=11%3A01%3A03+Dec+31%2C+2011+PST&payment_status=Completed&charset=windows-1252&address_zip=95131&mc_shipping=0.00&mc_handling=0.00&first_name=Test&mc_fee=0.01&address_country_code=US&address_name=Test+User¬ify_version=3.4&custom=ip%3D99.121.88.145&payer_status=verified&business=caryat_1325352635_biz%40ejknapp.com&address_country=United+States&num_cart_items=1&mc_handling1=0.00&address_city=San+Jose&verify_sign=An5ns1Kso7MWUdW4ErQKJJJ4qi4-AFnC.ULpYlMTWQ0eqj4IIW-oLzls&payer_email=buyer_1325352858_per%40ejknapp.com&mc_shipping1=0.00&txn_id=0BP03816ES7765009&payment_type=instant&last_name=User&address_state=CA&item_name1=Secrets+of+the+Golden+Gate+Bridge+%28ePub%29&receiver_email=caryat_1325352635_biz%40ejknapp.com&payment_fee=0.01&quantity1=1&receiver_id=5NTSUQ345PU3J&txn_type=cart&mc_gross_1=0.01&mc_currency=USD&residence_country=US&test_ipn=1&transaction_subject=ip%3D99.121.88.145&payment_gross=0.01&ipn_track_id=M3dJ5EyWwCsGKXIjFsZqgw&
    [12/31/2011 7:01 PM] - SUCCESS :Connection to http://www.sandbox.paypal.com successfuly completed.
    [12/31/2011 7:01 PM] - SUCCESS :IPN successfully verified.
    [12/31/2011 7:01 PM] - SUCCESS :Creating product Information to send.
    [12/31/2011 7:01 PM] - SUCCESS :Seller Paypal Email Address is Valid: caryat_1325352635_biz@ejknapp.com
    [12/31/2011 7:01 PM] - SUCCESS :Transaction Type: Shopping Cart [12/31/2011 7:01 PM] - SUCCESS :Number of Cart Items: 1 [12/31/2011 7:01 PM] - SUCCESS :Item Number: 1 [12/31/2011 7:01 PM] - SUCCESS :Item Name: Secrets of the Golden Gate Bridge (ePub) [12/31/2011 7:01 PM] - SUCCESS :Item Quantity: 1 [12/31/2011 7:01 PM] - SUCCESS :Item Price: 0.01
    [12/31/2011 7:01 PM] - SUCCESS :Item Shipping: 0.00 [12/31/2011 7:01 PM] - SUCCESS :Item Currency: USD
    [12/31/2011 7:01 PM] - SUCCESS :Download Link : Secrets of the Golden Gate Bridge (ePub) - http://www.ejknapp.com/wp-content/plugins/wp-cart-for-digital-products/download.php?file=2xOa%2FCgGUfGYhavryWGf8v3bSCW7USWqFdL3cmJFLoQjTFTYFs6K%2BNpx0UtH7Qp94dMk2XQR0DHqv1riewJP8%2FN5ac2v1cY17svZYwNmyZ4%3D
    [12/31/2011 7:01 PM] - SUCCESS :Product Email successfully sent to buyer_1325352858_per@ejknapp.com.
    [12/31/2011 7:01 PM] - SUCCESS :Notify Email successfully sent to caryatid@ejknapp.com. [12/31/2011 7:01 PM] - SUCCESS :Updating Products, Customers, Coupons, Sales Database Tables with Sales Data.
    [12/31/2011 7:01 PM] - SUCCESS :Products, Customers, Coupons, Sales Database Tables Updated.
    [12/31/2011 7:01 PM] - SUCCESS :Updating Affiliate Database Table with Sales Data if Using the WP Affiliate Platform Plugin.
    [12/31/2011 7:01 PM] - SUCCESS :Not Using the WP Affiliate Platform Plugin.
    [12/31/2011 7:01 PM] - SUCCESS :Paypal class finished. ------------------------------------------------------------------

    Posted 4 months ago #

  2. Peter
    Moderator

    Hi there,
    Can you please go through the following checklist to ensure that none of the items are the cause of your issue:

    http://www.tipsandtricks-hq.com/forum/topic/downloaded-file-size-is-0-zero-byte

    Then can you please do what the following post says and share the "download_manager_debug.log" debug file's content:

    http://www.tipsandtricks-hq.com/forum/topic/how-to-test-wp-estore-plugin-encrypted-download-system-on-your-site

    Posted 4 months ago #

  3. admin
    Key Master

    Emails are getting sent by the plugin. Your server is not delivering them or it is going to junk mail. Please check this post:
    http://www.tipsandtricks-hq.com/forum/topic/not-receiving-emails-even-though-the-plugin-sent-the-email

    Posted 4 months ago #

  4. EJ1023
    Member

    Hi,
    To answer both responses, there is no problem with downloading with the link generated by the plugin and, yes, the email is getting sent and received. I created a link using the admin function, cut and pasted that link and it downloaded fine. I even cut and pasted the one in the debug log and it downloaded fine.

    The problem is, when returned to the Thank You page, there is no link there or in the email sent to the customer.

    Here's the Thank You page: http://www.ejknapp.com/ejs-bookstore-download-page/. The shortcode for the page is located between the arrows.

    This is the email sent to the test buyer in the sandbox:

    Dec 31, 2011 12:50:41 PST | Transaction ID: 5F473644LU794772X

    Hello Test User,

    You sent a payment of $0.01 USD to Edward Knapp's Test Store
    (caryat_1325352635_biz@ejknapp.com)

    It may take a few moments for this transaction to appear in your account.

    ----------------------------------------------------------------

    Merchant:
    Edward Knapp's Test Store
    caryat_1325352635_biz@ejknapp.com

    Confirmed shipping address
    Test User
    1 Main St
    San Jose, CA 95131
    United States

    Instructions to merchant:
    You haven't entered any instructions.

    Shipping details:
    The seller hasn’t provided any shipping details yet.

    -----------------------------------
    Purchase Details
    -----------------------------------

    Description:Secrets of the Golden Gate Bridge (ePub), Item #:1
    Unit price:$0.01 USD
    Qty:1
    Amount:$0.01 USD

    Subtotal: $0.01 USD

    Total: $0.01 USD

    Payment: $0.01 USD
    Payment sent to: caryat_1325352635_biz@ejknapp.com

    ----------------------------------------------------------------

    Issues with this transaction?
    You have 45 days from the date of the transaction to open a dispute in the Resolution Center.

    Questions? Go to the Help Center at: http://www.paypal.com/help.

    Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your PayPal account and click Help in the top right corner of any PayPal page.

    To receive email notifications in plain text instead of HTML, log in to your PayPal account and go to your Profile to update your settings.

    PPID PP120

    Posted 4 months ago #

  5. admin
    Key Master

    Sandbox email addresses are simulated email addresses so real emails can't be routed there. You can't expect to receive a real email sent by the plugin in your sandbox email account. When you customer does live purchase they will receive the email as they will be using real email addresses.

    Posted 4 months ago #

  6. EJ1023
    Member

    Okay, here's a weird turn of events. I just checked the emails sent by Paypal's Sandbox to my legit seller email address and the link to the file is included in that email. The email also shows the email sent to the customer and the link to the file is there as well. Could it be the Sandbox that is causing the problem? I can't test the site live because Paypal won't let me buy something from myself. I had a friend test it several days ago and she received no link on the Thank You page nor did she receive a link in the email. Perhaps I should have her try it again.

    Thanks.

    Posted 4 months ago #

  7. Peter
    Moderator

    Hi,
    You can test it live with the real PayPal (ie, not sandbox) by setting the price temporarily to say $0.01 or $0.10 and asking your friend to make a test purchase from their paypal account.
    As long as you don't abuse this technique by doing thousands of real test purchases of $0.01 daily, paypal won't mind.

    Posted 4 months ago #

  8. EJ1023
    Member

    I've made some progress with this. Got a friend to buy a copy of the ebook. She got the link in an email and downloaded the book successfully however, on the Thank You page, at the point where the link should have appeared, she got this: Invalid Seller Paypal Email Address Detected:

    I checked Paypal and the eStore settings and all have the same email address and it is both correct and valid. Not sure if this matters but, the admin email for my Wordpress blog is different. Could that be a problem?

    Thanks
    EJK

    Posted 4 months ago #

  9. Peter
    Moderator

    Hi EJK,
    No the WordPress email address should not have any bearing on the PayPal email address.

    Posted 4 months ago #

  10. EJ1023
    Member

    If that's the case, and the eStore and Paypal addresses are correct and valid, any thoughts on why "Invalid Seller Paypal Email Address Detected:" is showing up in the place where the download link should be?

    I really need to get this figured out as I may be working on a much bigger store soon.

    Thanks.

    Posted 4 months ago #

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