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Tips and Tricks HQ Forum » WP Affiliate Platform » WP Affiliate General Questions

Not being notified of affiliate signups

(16 posts) (5 voices)
  • Started 1 year ago by VelmaG
  • Latest reply from wpCommerce
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Tags:

  • email
  • notification
12Next »
  1. VelmaG
    Member

    I do have the "Send Notification to Admin" checked. An email has been put in for "Contact Email Address".

    I tested by creating an affiliate. As an affiliate I did receive the confirmation email, however the notification email to the admin did not come through.

    We're using WPAP 4.0.4 and WordPress 3.0.4.

    Thanks.

    Velma

    Posted 1 year ago #
  2. amin007
    Key Master

    Make sure your from email address and the admin email address is not the same. If the "from" and "to" email addresses are both the same then some server can reject to send that email.

    Posted 1 year ago #
  3. VelmaG
    Member

    I used my personal email to sign up as an affiliate. This is not the same as the admin email. Is that what you mean?

    Thanks.

    Velma

    Posted 1 year ago #
  4. amin007
    Key Master

    In the "Email Settings" tab there is a "From email address" field. Is the email address used in that field same as the admin email?

    Posted 1 year ago #
  5. VelmaG
    Member

    No, that email is different from the admin email. The from email in "Email Settings" is different from the Admin Email in "General Settings".

    Thanks.

    Velma

    Posted 1 year ago #
  6. VelmaG
    Member

    Just wondering if anyone has an idea why we're not receiving notification of a new affiliate sign up.

    To confirm, the Admin Email is different from the email in Email Settings.

    Do we have the latest version of the plugin? (4.0.4)

    Velma

    Posted 1 year ago #
  7. Ivy
    Administrator

    Hi, You are using an older version of the plugin can you please update the plugin and let us know how it goes.

    The following post will explain how updates work: http://support.tipsandtricks-hq.com/update-request

    Posted 1 year ago #
  8. VelmaG
    Member

    Thanks. Updated requested. I'll let you know how it goes. :)

    Posted 1 year ago #
  9. seanj
    Member

    I am experiencing the same issue as VelmaG I tested by creating an affiliate. As an affiliate I did receive the confirmation email, however the notification email to the admin did not come through. I am using WPAP Version v4.4.3,

    I made sure my from email address and the admin email address are not the same.

    Any suggestions or should I request an update?

    Thanks

    Posted 1 year ago #
  10. Ivy
    Administrator

    Hi, Yes please update the plugin and let us know how it goes.

    The following post will explain how updates work: http://support.tipsandtricks-hq.com/update-request

    Posted 1 year ago #

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