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Not receiving complete registration email

(12 posts) (5 voices)

Started 6 months ago by rescuebiz
Latest reply from Conrad Farlow
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rescuebiz
Member

Hi,

The registration email is not being sent out after the payment for my memberships. I am using the eStore with subscription buttons because the Paypal button I tried first didn't work also. I'm able to pay and received the PP emails for my transaction but no email from the site to the customer. I did get the email to the seller sent by WordPress mail that I enabled on the store settings. Other than that I have created and added to settings the Registration and Login pages etc. Read all the related posts and instructions, watched the videos. Enabled degug and saw the files but all seem to be fine. The ones from the store said the membership is handled by the eMember files, didn't get to far with that either.
Please help! I don't know what else to do. Thanks!

Posted 6 months ago #
Peter
Moderator

Have you entered the correct ID of your membership level in your product's configuration in eStore?

That is, in your eStore product configuration there is a field called "Reference Text" which can be found in the "Additional Product Details" section. In this field you must enter the ID value of your membership level - this will be an integer value which you can get by clicking the "Membership Level" link in the eMember control panel which will list your membership levels.

Posted 6 months ago #
admin
Key Master

Please share the content of the "ipn_handle_debug.log" file from your debug run. This post will help you setup debug option if you don't know how to:
http://www.tipsandtricks-hq.com/forum/topic/how-and-when-to-enable-debug-and-what-does-it-do

Posted 6 months ago #
rescuebiz
Member

Yes the ID value of the membership level is in placce. For my debug tet run log, I'll do it again but do I need to pay in Paypal again? I don't have a sandbox account, what is teh easiestway to test witout paying?

Posted 6 months ago #
Peter
Moderator

The most ideal test would be to actually make a payment so that the whole call scenario is triggered.
Why don't you temporarily set the price to something very low - such as $0.01?

Posted 6 months ago #
willtro

Do you have a service to set the e-mail registration up? No matter what I try the registration e-mail does not get sent out.

Posted 3 months ago #
admin
Key Master

There is a setup step missing somewhere which we will be able to identify once you give us more info. First of all, what are you using to create the payment button? Plain PayPal button, Clickbank, eStore?

Posted 3 months ago #
Conrad Farlow
Member

I am having the same problem. I am using eStore to generate the membership payment button.

What a new registrant receives is this:

Dear Conrad Farlow

Thank you for your purchase!

Membership x 1 - £0.02 (GBP)

Any item(s) to be shipped will be processed as soon as possible, any digital item(s) can be downloaded using the encrypted links below.

Membership - This product does not have any downloadable content

Thanks

In addition I am receiving the following email

Hi, Your account has been upgraded successfully.

Please log into your member profile to view the details.

Thank You

Membership has an ID of 1 and this integer value is set in the reference test. I have tried using my pay pal account as well as a card payment.

Help!

Posted 2 months ago #
Peter
Moderator

Hi,
As per the request by Admin, please turn debug on for eStore and eMember and share the content of the "ipn_handle_debug.log" and "eMember_debug.log files" from your debug run.

This post will help you setup debug option if you don't know how to:
http://www.tipsandtricks-hq.com/forum/topic/how-and-when-to-enable-debug-and-what-does-it-do

Posted 2 months ago #
Conrad Farlow
Member

I am not sure why but it appears to be working now? The only thing that I can think of is that the email address used for the paypal account login that I was using was already in the membership list.

Would that prevent registration from working? Or is that a red herring?

Posted 2 months ago #

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