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Orders not showing in "Manage Customers" after server change

(2 posts) (2 voices)
  • Started 3 months ago by webar2007
  • Latest reply from admin
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Tags:

  • manage customers
  1. webar2007
    Member

    Hi!

    The last 48 hours or so orders are not showing in "Manage Customers". I get email notifications from Paypal and the Wordpress mail functions sends me an email - but "Manage Customers" is not updated.

    eStore version: 6.2.5 (i'm not selling downloads).

    The only change i have done recently is transfering the site to a new server and switched nameservers. But my email Paypal email seems to be working fine.

    Any ideas? (My site: http://realtrafficsource.com)

    Posted 3 months ago #
  2. admin
    Key Master

    This is a database related issue. The plugin is failing to insert the value into the customers database. When you move servers it is very easy to mess up a database table if you miss a thing or two. This posts should help:

    http://www.tipsandtricks-hq.com/forum/topic/moving-website-to-new-host-and-domain-name

    http://www.tipsandtricks-hq.com/forum/topic/moved-servers-no-products

    Also, try loading a fresh build of the plugin as it might help aligning the database table columns (make sure to deactivate and reactivate the plugin):
    http://www.tipsandtricks-hq.com/forum/topic/re-install-or-load-a-fresh-build-of-the-plugins

    Posted 3 months ago #

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