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Tips and Tricks HQ Forum » WP eStore Forum » WP eStore Troubleshooting

orders not working: order not logged into system & no order notification email

(4 posts) (2 voices)
  • Started 1 year ago by milehigh
  • Latest reply from milehigh
  • Possible Solutions (Related Topics):
    1. Email notifications not working
    2. Email notification suddenly stopped working
    3. Orders no longer being logged after upgrade to eStore v4.8.1
    4. Orders Not Completed - PayPal IPN not working?
    5. eStore - email notification for zero quantity - inventory control

Tags:

  • broken
  • estore
  • order not registered
  • orders not working
  1. milehigh
    Member

    As a test I completed a subscription purchase on my site using paypal and received a receipt from paypal, but there is no order logged into eStore, and there is no order notification email sent to store admin of any order processed, yet payment was collected.

    I was properly sent to the 'success' page on my site after completing the order.

    I ran this test myself after a customer told me he placed an order last night, yet I didn't see the order anywhere.

    I took screen shots all along the way to capture what was happening.

    I have a customer waiting on this issue so he can place an order...please advise!!

    In addition to this CRITICAL issue, there are some other not so critical issues:

    -when cart is empty body of cart page is blank after page header (no 'your cart is empty' stuff there), even though I have this code on the page '[wp_eStore_cart_when_not_empty]'

    -clicking on submit order goes to paypal even when not ticking 'agree to terms' checkbox

    -I show several fake customers registered in eStore with emails like "../../../../../../../../../../boot.ini�.htm" or "--".

    WP3.0.1
    eStore v4.6.2

    Posted 1 year ago #
  2. amin007
    Key Master

    It is really easy to identify why post payment processing stuff (example: order email, order log etc.) is not working for your case.

    All you gotta do is run a test transaction with debug option enabled. This post will explain what to do:

    http://www.tipsandtricks-hq.com/forum/topic/how-and-when-to-enable-debug-and-what-does-it-do

    Posted 1 year ago #
  3. milehigh
    Member

    Ok, I've read through that article and several more tied to it and tried a few things...no luck.

    Debug is On. Log files permissions are 777 yet still empty after hitting paypal.php

    I turned 'Auto-return' and 'Payment Data Transfer' off in paypal, although I guess I will need them back on once I start selling digital downloads, right?

    IPN notifications are failing...'status = retrying', 'HTTP response code 403'.

    What next to do? Customer is waiting to place an order and this is not working.

    Posted 1 year ago #
  4. milehigh
    Member

    Discovered it was the BadBehavior plugin blocking IPN. I added Paypal IPN IP address to BadBehavior whitelist and now IPN is working.

    After completing some testing it is working now.

    Posted 1 year ago #

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