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Password Recovery

(5 posts) (3 voices)
  • Started 9 months ago by hoffybalboa
  • Latest reply from hoffybalboa
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  • password
  1. hoffybalboa
    Member

    Hello,

    I have gone through other posts to try and figure out the problem with the password recovery tool. I cannot generate an email to a user who has forgotten their password.

    I disabled fluency admin, which was a known conflict plugin. I also activated the default wordpress theme, however the problem still persisted.

    I have commented out the auto-email of registration information as found in these posts: http://www.tipsandtricks-hq.com/forum/topic/4-emails-upon-initial-registration-please-help

    By commenting out:

    "wp_eMember1.php" - //wp_aff_send_sign_up_email($user_name,$pwd,$aemail);

    and also commenting out:

    "eMember_misc_functions.php" - //wp_mail($_POST['aemail'],$subject_rego_complete,$email_body1,$headers);

    Have I ruined the ability for a user to recover their password?

    Thank you

    Posted 9 months ago #
  2. amin007
    Key Master

    You shouldn't have to edit the plugin to make it work. So the best course of action is to get a fresh build of the plugin from here and work on finding the real issue:

    http://support.tipsandtricks-hq.com/update-request

    After you update the plugin with a fresh build try the user signup and forgot password options and report.

    Posted 9 months ago #
  3. hoffybalboa
    Member

    Hi,

    Thank you for the reply. I should have provided more detailed information. I edited the plugin so a new user would not receive the registration email containing their username and password, as well as the the Affiliate email. I currently have mailchimp enabled, and if I did not comment out the plugins, a new user would receive 5 emails on initial registration.

    1 - eMember confirm email address (takes them back to site to complete account creation)
    2 - Mailchimp Opt In
    3 - eMember username and password details
    4 - Mailchimp Subscription Confirmed
    5 - Mailchimp Welcome email

    So, when I commented out the plugins, did I ruin the password recovery option?

    Thank you,

    Posted 9 months ago #
  4. admin
    Key Master

    Those two lines that you commented would not ruin the password recovery option for sure but that doesn't prove that some other file is not messed up on your installation.

    Posted 9 months ago #
  5. hoffybalboa
    Member

    Key Master,

    the latest build actually fixed my issue. Thank you

    Posted 9 months ago #

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