Problems with checkout « Tips and Tricks HQ Forum

Problems with checkout

(5 posts) (2 voices)

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mhagenow
Member

About a month ago I added authorize.net as a payment gateway. It has been working fine up until the last few days. When a customer goes to checkout (and I've tested this now of course) it gives me this error "Line item 1 isn't valid or too many characters". My website is http://www.metalstampedmemories.com Any help would be appreciated. I'm not a very "technical" person. Thank-you!

Posted 6 months ago #
mhagenow
Member

I should add that this only happens with some of my items and not others. I am able to go to the checkout page with some items and others I am given the error message.

Posted 6 months ago #
admin
Key Master

Authorize.net has a limitation on how many characters your item name can have. Obviously some of our item names are hitting that mark. Post a link to the product page that has the item with shows this error so I can see how long that product name is.

Posted 6 months ago #
mhagenow
Member

Here is the link. http://www.metalstampedmemories.com/jewelry/child-baby-infant-pregnancy-loss-miscarriage-remembrance-necklaces
If you click on the second necklace down the (You left footprints on my heart)that is one example of where it is happening.

Posted 6 months ago #
mhagenow
Member

I figured it out- thanks anyway! I had an invalid character (heart symbol) in the product name. Also authorize.net has a 31 character limit.

Posted 6 months ago #

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