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Tips and Tricks HQ Forum » WP eStore Forum » WP eStore Troubleshooting

Requested File Could Not Be Found

(25 posts) (6 voices)
  • Started 1 year ago by mikru2010
  • Latest reply from davemacguitar
  • Possible Solutions (Related Topics):
    1. Requested File Could Not Be Found (404 Error)
    2. Requested File Could Not Be Found Again
    3. Requested File Could Not Be Found
    4. New Install - Everything works except getting "Requested File Not Found".
    5. Previously working eStore install now returns Requested File Could Not Be Found

Tags:

  • digital download
  • file not found
  • Requested File Could Not Be Found
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  1. mikru2010
    Member

    Hi,
    i put a pdf in the download folder of the plugin.

    When doing a test buy i get

    "Requested File Could Not Be Found"

    What is causing this?

    Is there a special syntax i should name my file?

    I named the product like this:

    "word 1 word 2 word3.pdf"

    Also the file name contains umlaut /vowel mutation.

    Could that perhaps be the reason for the error?

    Or is it a question of permission for the download folder?

    Posted 1 year ago #
  2. wzp
    Moderator

    "Requested File Could Not Be Found" is no longer a valid error message. Please upgrade to the latest version of eStore and try again:
    http://support.tipsandtricks-hq.com/automatic-update-request

    If you still are having problems, please enable debugging and look in the download_manager_debug.log file for clues as to what may be going on.

    Posted 1 year ago #
  3. mikru2010
    Member

    Thanks. Unfortunately now i get

    "Download file cannot be found. Please let us know. Thank you!"

    I already tried to change path, change file name and zip-file.

    I'm on a vps perhaps there is a problem with paths?

    Posted 1 year ago #
  4. wzp
    Moderator

    WP eStore -> Settings -> Addon Settings -> Download Manager Related -> Automatic URL Conversion Preference

    Try the "Do Not Convert" option.

    Posted 1 year ago #
  5. mikru2010
    Member

    Now i enabled debugging and get a lot of errors when returning from paypal

    Warning: fopen(eStore_post_payment_debug.log) [function.fopen]: failed to open stream: Permission denied in /var/www/vhosts/domain/httpdocs/wp-content/plugins/wp-cart-for-digital-products/eStore_debug_handler.php on line 22

    Warning: fwrite(): supplied argument is not a valid stream resource in /var/www/vhosts/domain/httpdocs/wp-content/plugins/wp-cart-for-digital-products/eStore_debug_handler.php on line 23

    Warning: fclose(): supplied argument is not a valid stream resource in /var/www/vhosts/domain/httpdocs/wp-content/plugins/wp-cart-for-digital-products/eStore_debug_handler.php on line 24

    Warning: fopen(eStore_post_payment_debug.log) [function.fopen]: failed to open stream: Permission denied in /var/www/vhosts/domain/httpdocs/wp-content/plugins/wp-cart-for-digital-products/eStore_debug_handler.php on line 22

    Warning: fwrite(): supplied argument is not a valid stream resource in /var/www/vhosts/domain/httpdocs/wp-content/plugins/wp-cart-for-digital-products/eStore_debug_handler.php on line 23

    Warning: fclose(): supplied argument is not a valid stream resource in /var/www/vhosts/domain/httpdocs/wp-content/plugins/wp-cart-for-digital-products/eStore_debug_handler.php on line 24

    Warning: fopen(eStore_post_payment_debug.log) [function.fopen]: failed to open stream: Permission denied in /var/www/vhosts/domain/httpdocs/wp-content/plugins/wp-cart-for-digital-products/eStore_debug_handler.php on line 22

    Warning: fwrite(): supplied argument is not a valid stream resource in /var/www/vhosts/domain/httpdocs/wp-content/plugins/wp-cart-for-digital-products/eStore_debug_handler.php on line 23

    Warning: fclose(): supplied argument is not a valid stream resource in /var/www/vhosts/domain/httpdocs/wp-content/plugins/wp-cart-for-digital-products/eStore_debug_handler.php on line 24

    I put in "domain" to replace my real domain name here.

    There is no download debug log.
    All other logs are empty.

    I need this settled fast. Hope you can help

    Posted 1 year ago #
  6. wzp
    Moderator

    What version of PHP are you running?
    Is the hosting done by yourself, or a hosting company?

    Posted 1 year ago #
  7. mikru2010
    Member

    # PHP Version : 5.2.4-2ubuntu5.10
    # PHP Safe Mode : Off
    # PHP Allow URL fopen : On

    I'm with a hosting company, but i have to admin the vps myself (they offer no support).

    I remember that i was able to do a test download from the wp-content uploads folder once, when i tested the stamper (shortly after purcahse a couple of weeks ago).

    Don't know why now it isn't working from the estore plugin download folder.
    I haave a lot of trouble with permissions on this vps (it's different from one i used previously and causses lots of pain)

    Posted 1 year ago #
  8. wzp
    Moderator

    Delete any ".htaccess" files from the downloads directory.

    Posted 1 year ago #
  9. mikru2010
    Member

    I did so and now created a download link from admin function.

    Still got

    Download file cannot be found. Please let us know. Thank you!

    and also

    Warning: fopen(eStore_post_payment_debug.log) [function.fopen]: failed to open stream: Permission denied in /var/www/vhosts/domain/httpdocs/wp-content/plugins/wp-cart-for-digital-products/eStore_debug_handler.php on line 22

    Warning: fwrite(): supplied argument is not a valid stream resource in /var/www/vhosts/domain/httpdocs/wp-content/plugins/wp-cart-for-digital-products/eStore_debug_handler.php on line 23

    Warning: fclose(): supplied argument is not a valid stream resource in /var/www/vhosts/domain/httpdocs/wp-content/plugins/wp-cart-for-digital-products/eStore_debug_handler.php on line 24

    Though i gave 777 to eStore_debug_handler.php

    Posted 1 year ago #
  10. wzp
    Moderator

    There appears to be a permission problem that is preventing eStore from opening the log files for writing ...

    Is the file you are trying to download being run through the Stamper? There may be multiple problems with integration and permissions. If you are using the Stamper, try a test without it, so we can better isolate the issues.

    Posted 1 year ago #

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