Requested File Could Not Be Found (404 Error) « Tips and Tricks HQ Forum

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Requested File Could Not Be Found (404 Error)

(4 posts) (3 voices)

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Ivy
Administrator

If you are getting a "Request File Could Not be Found" error then please see the following post first and make sure none of the issues stated there are happening:

http://www.tipsandtricks-hq.com/forum/topic/downloaded-file-size-is-0-zero-byte

If the above post doesn't solve the problem then try the following:

Go to the "AddOn Settings" tab from the eStore's settings menu and check the "Automatically Convert to Relative URL" field.

If you are still having an issue after that then please let us know and we will take a look.

Posted 1 year ago #
blogmeistress
Member

Hi there
Encrypted downloads on my client's site have been working fine, but now are coming up with that pesky 404 error.
I looked for the "Automatically Convert to Relative URL" field in Addon Settings - but can't see anything like that. Could that be because the version is 3.4.6 (with WP 3.0)?

Actual file download link is definitely working. This is a new issue - could it have been caused by them upgrading to WP 3.0?

Help!

Thanks.

Posted 1 year ago #
wpCommerce
Moderator

I think you need an update to get "Automatically Convert to Relative URL" field in Addon Settings. You can have a look on this post to see how to get update -

http://www.tipsandtricks-hq.com/forum/topic/how-and-when-do-you-get-an-update

Please also read the instructions on this post to see what could cause the 404 error -

http://www.tipsandtricks-hq.com/forum/topic/downloaded-file-size-is-0-zero-byte

Posted 1 year ago #
blogmeistress
Member

Thanks, will try the update - have sent through an update request. I have read that other forum post, and tried everything suggested, but nothing works. Will see how the update goes - hopefully that will solve the issue. Thanks for the speedy response!

Posted 1 year ago #

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