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Several email questions

(8 posts) (3 voices)

Started 1 year ago by hdeutch
Latest reply from hdeutch
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hdeutch
Member

1. I did a test purchase and received 2 emails from Paypal and 2 emails from "WordPress<howard@masterformlaw.com>"

I do not want my customer to receive an email from Paypal … How do I stop this?

***************

2. I do not see any reason why I would want to receive an email, AS SELLER, from PayPal since I already receive one thru the e-store plugin. How do I stop this?

***************

3. The email that I received thru the e-store plugin AS A BUYER shows the From line as
"WordPress<howard@masterformlaw.com>"

I would like that email to show the From line as "howard@createlastwill.com" How do I do this?

***************

4. The email that I received thru the e-store plugin AS A BUYER adds a comma and an extra space wherever my product name shows. For example it shows:

You can download your Maryland Will Masterform, by clicking on the encrypted link below.

How do I fix this?

Posted 1 year ago #
amin007
Key Master
PayPal automatically sends an email to the buyer and the seller everytime you make a transaction through PayPal. You will need to contact PayPal if you want to stop PayPal sending emails.

You can enter the email in the following format in the "From Email Address Field" which will give you the desired result:
```
Your Name <email@youremail.com>
```
That's how the "{product_name}" tag works. You can use the following tag instead to display a list of all the purchased items:
```
{product_details}
```
Posted 1 year ago #
wzp
Moderator

My understanding is that Website Standard cannot disable the PayPal e-mail.

Posted 1 year ago #
hdeutch
Member

Thanks for your reply.

As you suggested, I entered the email in "From Email Address Field" as follows:

Howard Deutch<howard@createlastwill.com>

The email I received dropped the last letter of my name: Howard Deutc

I tried again with

Will Masterform<howard@createlastwill.com>

Again the last letter was dropped: Will Masterfor

Am I doing something wrong?

Posted 1 year ago #
wzp
Moderator

Try: "Firstname Lastname" <person@someplace.com>

Posted 1 year ago #
hdeutch
Member

I tried: "Will Masterform"<howard@createlastwill.com>

Email came back from \Will Masterform\

Posted 1 year ago #
wzp
Moderator

Did you put a space between the second quote and the left angle bracket?

Posted 1 year ago #
amin007
Key Master
Just follow exactly what the help text next to the "From Email Address" field says. If you look closely you will see that it says to use the following format:
```
Your Name <sales@your-domain.com>
```
You are probably not realizing that there is a space after the name. Just copy and paste the following and that should do:
```
Will Masterform <howard@createlastwill.com>
```
Let me know how you go.
Posted 1 year ago #
hdeutch
Member

That did it. Thanks very much.

Posted 1 year ago #

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