Store Isn't Working Properly All Of A Sudden

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Store Isn't Working Properly All Of A Sudden

(15 posts) (5 voices)

Started 1 year ago by jwise
Latest reply from amin007
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jwise

Ah! I was wondering why I didn't make many sales this week.

Here is my site. http://www.myfamilyexercise.com

The estore isn't working for me. When you click on the buy now button it shoots you to the top of the page and doesn't display the cart. (http://www.myfamilyexercise.com/#wp_cart_anchor)

My store page is also having problems. Everything is very slow and delayed.

http://www.myfamilyexercise.com/store-2

If you add anything to the cart you can't adjust quantity, add or delete any products.

When you try to checkout you get this message.

"Either your shopping cart is empty or the PHP Session on your server is not working correctly. Please check this article"

Not sure what to do. Please help!

Thank you,

Jeff

Posted 1 year ago #
wzp
Moderator

Did you change any plugins or themes recently?

Posted 1 year ago #
Mariador62
Member

I also have suddenly been having problems with my e-store. The only thing that changed was my upgrading to 2.9.2 over the summer (but it was working then). I just today got the latest update of the e-store plugin (4.7.2). However, in the last days, when I test and click on the add to cart button, I get an error message stating that I have to make sure that my javascript and cookies have been enabled on my browser (which they are). So as a result, the e-store is not at all functioning. Neither the earlier version nor the latest. What should I do? I need for this to work! Thanks!

Posted 1 year ago #
Mariador62
Member

I did also upgrade to Thesis 1.8 recently. I tried to go back to 1.7 to see if it made any difference, and it did not. e-store still doesn't work. Thanks!

Posted 1 year ago #
amin007
Key Master

@jwise, Are you using a caching plugin?

@Mariador62, Please post a link to the page where I can go and interact with the button. eStore do not show the following error message. It comes from WordPress if I remember correctly:
"I have to make sure that my javascript and cookies have been enabled on my browser"

Posted 1 year ago #
Mariador62
Member

@amin: thanks for getting back to me! yes, i think it could be a wordpress thing, because it is happening with my emember, my affiliate program, and e-shop. i have tried to eliminate working with the e-shop button temporarily and directly with paypal, but i like the way YOU've set it up! I want this to work!

Here is one link to one of my products:

http://www.gothicgoddessmedia.com/gothic-goddess-media-e-store/

Posted 1 year ago #
jwise

@WZP: A few of my plugins updated recently. I also had to deactivate the woo tabs widget because it was messing up.

@amin007: I'm using WP Super Cache.

Posted 1 year ago #
amin007
Key Master

@jwise, "I'm using WP Super Cache" - That would explain the behavior you are seeing on your site. This post has explanations and workarounds:
http://www.tipsandtricks-hq.com/ecommerce/wp-shopping-cart-and-wp-super-cache-workaround-334

If you recently started using the caching plugin I would recommend using the W3 Total Cache:
http://www.tipsandtricks-hq.com/plugins-to-speed-up-your-wordpress-site-2303

Posted 1 year ago #
amin007
Key Master

@Mariador62, You seem to be using the W3 Total Cache plugin which is good. Have you completed these steps too?

http://www.tipsandtricks-hq.com/forum/topic/using-the-plugins-with-w3-total-cache-plugin

Posted 1 year ago #
jwise

@amin007: You are awesome! Thank you! I installed W3 Total Cache and the store immediately started working properly again.

Posted 1 year ago #

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