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Tips and Tricks HQ Forum » WP eMember » WP eMember Troubleshooting

The membership level dissapear for the user

(2 posts) (2 voices)
  • Started 6 months ago by ArturoGarcia
  • Latest reply from Peter
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Tags:

  • eMember
  1. ArturoGarcia
    Member

    Hi,
    I need your help!

    I have a paypal button to pay for the content, (it´s working well)
    the user receive the e-mail to fill the registration data (it´s working well)

    the problem is that the user can access the content one time and then the content is restricted. If i go to see the emember member list, I can see the user, but the level is blank, and if I modify it to the correct level it works again, but for no reazon the level dissapear again and the user can´t access the content.

    I don´t know what to do to solve it.
    Thank you!

    Posted 6 months ago #
  2. Peter
    Moderator

    Hi,
    Can you please try installing a fresh update of your eMember plugin by following the instructions here:

    http://www.tipsandtricks-hq.com/forum/topic/re-install-or-load-a-fresh-build-of-the-plugins

    If the problem persists please get back to us.

    Posted 6 months ago #

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