Hi,
We are having troubles with our estore over at http://lockalike.com . When someone purchases, the money goes into PayPal, but we don't get an email notification, the person does not get download instructions either.
We changed servers recently, and it worked before, but I have no clue what is wrong right now.
Does any of you know what might be wrong? We were thinking about certain permissions, but don't know what could be wrong here.
Thanks in advance,
van
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Please run a test transaction with debug enabled and share the debug file content which will reveal the issue:
http://www.tipsandtricks-hq.com/forum/topic/how-and-when-to-enable-debug-and-what-does-it-do
Okay that means the plugin is not even receiving the payment notification from PayPal.
This checklist will help you identify what is causing this so you fix it:
http://www.tipsandtricks-hq.com/forum/topic/what-to-do-if-the-debug-file-is-empty
Ok, I got the debug file working:
[09/10/2011 2:01 PM] - SUCCESS :Paypal Class Initiated by 81.206.253.204
[09/10/2011 2:01 PM] - SUCCESS :Post string :
[09/10/2011 2:01 PM] - SUCCESS :Connection to http://www.paypal.com successfuly completed.
[09/10/2011 2:01 PM] - FAILURE :IPN validation failed.
[09/10/2011 2:01 PM] - SUCCESS :Paypal class finished.
------------------------------------------------------------------
I enabled the IPN function in my paypal and entered just my mail URL, but it is still sayint IPN validation failed..
What could be wrong now?
Looks like IPN is still not hitting the eStore. Those lines in the debug was generated from you directly accessing the script. When a true PayPal ipn hits your server it will have data in the "Post string:" area.
I just send a PayPal sandbox IPN to your site to make sure that nothing is blocking it. Looks like the sandbox IPN got to it fine so nothing is blocking the IPN for sure. That leaves only one option... IPN is not enabled in your PayPal account profile correctly.
When you say "entered just my mail URL" what do you mean by that? What is your mail URL?
Can you also post a link to the page where you have the "Buy" button that you are testing with so I can check the code for that button?
With mail URL, i mean main url... so just the domain where my store is. I readed in the forums, that it will overrule it to the right one..
http://lockalike.com/download/ is where they buy button is..
Thank you. The button looks fine (it has the correct code to override the IPN notify URL).
You don't have multiple PayPal addresses do you? (just making sure that you are not mistakenly updating the wrong account).
I will need to see a screenshot of your PayPal profile where you set the "Instant Notification URL" preference. I sent you an email so you can send me a screenshot of that.
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