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Tips and Tricks HQ Forum » WP eMember » WP eMember Troubleshooting

Unable to Add Custom Fields

(14 posts) (3 voices)
  • Started 10 months ago by stemiranda
  • Latest reply from akeith2002
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Tags:

  • add
  • Custom
  • custom fields
  • error
  • field
  • fields
  • jquery
  • registration
12Next »
  1. stemiranda
    Member

    I am running WP eMembers - Settings v6.7.5 with WP version WordPress 3.2.1 and I cannot add an additional Custom Field. When I click the "Add Custom Field" button, it does not do anything.

    I have tried the following web browsers with no luck: IE 9, Firefox 5, Chrome and Safari.

    Any ideas/suggestions. Thank you!

    Posted 10 months ago #
  2. amin007
    Key Master

    This looks like a theme or plugin has introduced Javascript conflict inside your WordPress dashboard. Please do this test mentioned here and see if you can identify the source:
    http://www.tipsandtricks-hq.com/forum/topic/test-to-identy-a-conflicting-theme-or-plugin

    Posted 10 months ago #
  3. stemiranda
    Member

    I am running this on my test server with no other plugins active and the WP default theme and the button just does nothing when it is clicked.

    Posted 10 months ago #
  4. amin007
    Key Master

    Okay, and you have specified a value in all of the following 3 field for the custom field in question?

    Field Name
    Field Type
    Display Order

    Sometimes people forget to enter a value in the "Display Order" field which can cause this issue.

    Posted 10 months ago #
  5. stemiranda
    Member

    Yes, I have successfully added one custom field with Field name, field type and display order.

    I have now been able to duplicate this error on two test servers, my PC running WAMP and my live server hosted at 1and1.

    Posted 10 months ago #
  6. stemiranda
    Member

    amin, I have just now created a live test which you can see here http://www.stevenmiranda.com/ztesting I have only the eMember plugin with the default theme. Maybe I can create an admin account for you so you can take a look at it on this live server.

    Thank you so much.

    Posted 10 months ago #
  7. amin007
    Key Master

    It sounds like you didn't enable this feature from the settings menu. Please check the "Enable Custom Fields" checkbox from the settings menu of the eMember plugin to enable the custom fields feature.

    Posted 10 months ago #
  8. stemiranda
    Member

    OK, maybe I am not being clear. I have followed all of the required steps. If you go to that live site http://www.stevenmiranda.com/ztesting/register - you will see that there is 1 custom field there, called "Favorite Team"

    The problem I am having is that I cannot add a second custom field on the Custom Field Settings tab. From the image below on your documentation page, it shows being able to add multiple custom fields. When I click the button circled as #2 - that button does nothing. Please help, I know the settings are configured properly.

    http://www.tipsandtricks-hq.com/wordpress-membership/wp-content/uploads/2010/07/wp-membership-custom-registration-field.gif

    Posted 10 months ago #
  9. amin007
    Key Master

    Sent you an email to get site access so I can take a look at this.

    Posted 10 months ago #
  10. stemiranda
    Member

    Just wanted to let you know that I filled out that form yesterday for you. Thanks for checking this out.

    Posted 10 months ago #

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