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Tips and Tricks HQ Forum » WP eMember » WP eMember Troubleshooting

Users not being sent login details

(6 posts) (3 voices)
  • Started 3 months ago by magzmedia
  • Latest reply from admin
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Tags:

  • IPN
  • PayPal
  • registration
  • subscription

  1. magzmedia
    Member

    I'm currently having issues with a site that's running WP Emember. The script is unmodified.

    According to Paypal's IPN history it is sending details to the IPN script successfully but when buying the user doesn't get their username or email sent to them and no account is created. When the subscription is cancelled through Paypal written to the debug file is

    [01/31/2012 5:28 PM] - SUCCESS :Retrieving member account from the database...
    [01/31/2012 5:28 PM] - FAILURE :No member found for the given subscriber ID:

    So it is definitely connecting with the script but when the user subscribes nothing is written to the debug file and their account is not created.

    I cannot tell what's going wrong so was hoping that some one may have had experience with a similar issue.

    Posted 3 months ago #

  2. admin
    Key Master

    It is missing the "Subscriber ID" field value.
    What version of eMember and WordPress are you using?
    What are you using for the payment integration (eStore, Plain PayPal button, Clickbank)?
    Is this a subscription payment?
    Post a link to the page where you have the payment button.

    Posted 3 months ago #

  3. magzmedia
    Member

    eMember v. 7.6.1 and WordPress v. 3.3.1 the payments are handled with a hosted paypal button and subscriptions are $1 for a 1 month trail period and then the price increases to $20. The button's at http://automatedtoolkit.com

    Thanks

    Posted 3 months ago #

  4. Peter
    Moderator

    Hi,
    In setting up your PayPal button to integrate with eMember, did you follow the instructions on the following page?

    http://www.tipsandtricks-hq.com/wordpress-membership/how-to-use-a-simple-paypal-payment-button-to-accept-membership-payment-146

    Posted 3 months ago #

  5. magzmedia
    Member

    Yes i followed the video exactly and have tested the url used and checked the subscription reference both are correct

    Posted 3 months ago #

  6. admin
    Key Master

    1. Please share the value you have entered in the "advanced variables" section of this PayPal button.

    2. Do what this post says and share the debug file content after a test:
    http://www.tipsandtricks-hq.com/forum/topic/wp-emember-and-plain-paypal-button-integration-troubleshooting

    Posted 3 months ago #

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