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Tips and Tricks HQ Forum » WP eStore Forum » WP eStore Troubleshooting

Video download cannot play

(2 posts) (2 voices)
  • Started 4 months ago by lbdesigns
  • Latest reply from admin
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Tags:

  • Download
  • error
  • playback
  • video
  1. lbdesigns
    Member

    Hi!

    I'm looking for a few suggestions :) I have a video for sale that's quite large...over 2GBs. A customer purchased the video (to her office computer) without a problem, and downloaded it, but it won't play in VLC. It seems it was damaged during the download? It's strange because I can download the video just fine and play it on my computers at home. I'm wondering if it's a firewall issue?

    In any case, I'm going to try zipping the video and give a direct link to the customer (through a temporary folder)...but does anyone else have any suggestions?

    Thanks!

    Posted 4 months ago #
  2. admin
    Key Master

    This post has details and suggestions for you:
    http://www.tipsandtricks-hq.com/ecommerce/selling-large-files-with-wp-estore-796

    Posted 4 months ago #

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