Tips and Tricks HQ Forum

Support Forum for Tips and Tricks HQ Products

Register or log in - lost password? (Having an issue with the forum login?)

Search the Forum

Tips and Tricks HQ Forum » WP eMember » WP eMember Troubleshooting

Wrong member profile

(5 posts) (2 voices)
  • Started 4 months ago by acekin
  • Latest reply from acekin
  • Possible Solutions (Related Topics):
    1. eMember conflict with WP Symposium Profile image
    2. eMember - Public Profile Listing
    3. WP eMember newbie question - update profile
    4. eMember wrongfully protecting "Smart Block" widgets
    5. Two issues with eMember. disallow registration and remove profile page.

Tags:

  • eMember
  • wrong profile
  1. acekin
    Member

    One of our members had difficulty logging in, I went and changed his password and relayed that to him with instructions to change it right away. He wrote back and told me after logging in he visited the member profile page but ended up seeing a different member profile. I validated this from my computer using the same credentials, sure enough I was looking at a different person's record.

    I logged out and logged in to WordPress (not to eMember) using his login information and changed his password there once more just to write something to the record. I logged out, and from the front page login widget I logged in once more as him. After that I visited the profile page and the correct person's profile was showing.

    1. Any idea why this might have happened on two separate computers?
    2. Why and how did my logging in to WordPress might have "fixed" the problem (if fixed)?
    3. How can I check the integrity of the records without creating additional problems?

    I am using Version v6.8.1 of eMember on psri.us

    Thanks,

    Cemal

    Posted 4 months ago #
  2. admin
    Key Master

    That looks like a caching related issue to me (all of you were seeing a cached version of the page). Are you using a caching plugin?

    Posted 4 months ago #
  3. acekin
    Member

    Yes, there is W3 Total cache installed. That may explain some part of the behavior but why would it present another member's record? In order for that to happen the wrong record must have been cached earlier, right?

    Is the proposed solution to disable Total Cache? Not a big deal for this site really, but I am curious as to the origin of the initial confusion of the records. Also, how did logging in to WordPress first rather than eMember directly might have "fixed" the problem?

    Cemal

    Posted 4 months ago #
  4. admin
    Key Master

    If you disable W3 Total Cache plugin then you won't see this behavior. Alternatively, follow this guide:
    http://www.tipsandtricks-hq.com/forum/topic/using-the-plugins-with-w3-total-cache-plugin

    Posted 4 months ago #
  5. acekin
    Member

    Thank you, I have made the recommended changes and will keep watching.

    Cemal

    Posted 4 months ago #

RSS feed for this topic

Reply

You must log in to post.

Tips and Tricks HQ  | WP Shopping Cart  | WP Affiliate Software  | WordPress Membership Plugin