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Tips and Tricks HQ Forum » WP eStore Forum

How to issue refunds

(12 posts) (7 voices)
  • Started 1 year ago by gracemarshall
  • Latest reply from amin007
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Tags:

  • automatic customer removal
  • Cancel
  • Refunds
  • wishlist
  • wishlist member
« Previous12
  1. christineg
    Member

    Will the new build deactivate the entire account, or will it just cancel the specific membership product? I have customers with multiple products, and only one of them is a membership product.

    I haven't installed the new build yet.

    On the installation I have right now, I notice that when someone cancels their membership, the information doesn't cancel them from the continuity product in Wishlist member.

    Posted 11 months ago #
  2. amin007
    Key Master

    It will simply deactivate the specific member's account when a refund is issued to their original membership payment. WP eStore does not know anything about continuity program. When a member cancels their subscription to a member eStore simply deactivates that account.

    Posted 11 months ago #

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