Not receiving emails with the download link after purchase

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Not receiving emails with the download link after purchase

(10 posts) (4 voices)

Started 2 years ago by amin007
Latest reply from wzp
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amin007
Key Master

There can be a few reasons for this to happen.

The WP eStore plugin goes through a set of post payment verification process after a payment is made. The following URL has a diagram that outlines the verification steps:

http://www.tipsandtricks-hq.com/ecommerce/?p=523#payment-verification

The plugin will not give out the link to the customer if any of the above mentioned verification fails. The easiest way to pinpoint what is failing is to "Enable Debug" from the settings menu of this plugin.

When you turn on debug from the settings menu and you will be able to see every step of the transaction process (IPN validation, product verification etc) in the "ipn_handle_debug.log" file. This post explains how to use debug:
http://www.tipsandtricks-hq.com/forum/topic/how-and-when-to-enable-debug-and-what-does-it-do

Share the content of the debug file and I should be able to tell you what is going wrong.

If however you see the debug file (ipn_handle_debug.log) is empty then that could be the main issue. Please make sure your server does not have any firewall that's blocking PayPal from communicating with this plugin (The "Bad Behavour" plugin is known to stop PayPal from sending Payment Notification to your server). Also make sure you have the "Email Notification & Digital Product Delivery" checkbox checked.

Also, check this post to make sure none of those are preventing the email delivery:
http://www.tipsandtricks-hq.com/forum/topic/not-receiving-emails-even-though-the-plugin-sent-the-email

Posted 2 years ago #
DirkGently
Member

This plugin looks great! One big problem though.

The Paypal payment gets stuck pending. "payed" but not received.

IPN validation

SUCCESS :Connection to http://www.paypal.com successful completed.
SUCCESS :IPN successfully verified.
SUCCESS :Creating product Information to send.
FAILURE :The Fund have not been cleared yet. Product will be delivered when the fund clears!
FAILURE :IPN product validation failed.
SUCCESS :Paypal class finished.

the payment is pending in the buyer account and is not recorded at all in the seller account.

WP eStore - Payment Verification Failed! email sent to notification email.

Paypal Review Payment page has a ship to address and this is a digital product. After Review Payment page the next Paypal page says "Thank you for your payment.Your payment was sent successful. ...your order is being shipped to..."

The site is on Hostgator.

Posted 2 years ago #
amin007
Key Master

Basically, you need to have ALL of the accounts (both Seller and buyer accounts) set on "Payment Review - Disabled"

If you have payment review enabled PayPal won't clear the fund and without cleared payments the plugin won't send out digital product links.

The following post should explain the issue and the solution:

http://www.tipsandtricks-hq.com/forum/topic/product-links-not-appearing-on-thank-you-page

Posted 2 years ago #
johnzena
Member

I already sent an email to Ivy for support but I thought maybe I should post it here also for others to see.

When the purchase is complete the customer is sent automatically to the download page where the links are showing up no problem. The problem is emails are not being sent out to the customers. I have this installed on two different websites and both sites are not working. Here is the log message from easycraps.com website:

[11/10/2010 2:45 AM] - SUCCESS :Paypal Class Initiated by 66.211.170.66
[11/10/2010 2:45 AM] - SUCCESS :Post string : transaction_subject=Craps+Money+Making%2FManagement+System&payment_date=18%3A44%3A28+Nov+09%2C+2010+PST&txn_type=web_accept&last_name=Cardell&residence_country=US&item_name=Craps+Money+Making%2FManagement+System&payment_gross=0.01&mc_currency=USD&business=sales%40easycrapslessons.com&payment_type=instant&protection_eligibility=Ineligible&verify_sign=A2S1fniRGsoquzRDbs4f5rc383f8ASdlKaUWwX3Q-WYqi8mlali0ibFD&payer_status=verified&tax=0.00&payer_email=admin%40lasvegascasinotablegamesdealer.com&txn_id=07X80413SP7995436&quantity=1&receiver_email=jpczcc%40gmail.com&first_name=John&payer_id=CY88BMAJ7LBE4&receiver_id=M58Z4GDPBTMVC&item_number=2&handling_amount=0.00&payment_status=Completed&payment_fee=0.01&mc_fee=0.01&shipping=0.00&mc_gross=0.01&custom=&charset=windows-1252&notify_version=3.0&

As you can see it doesn't show an email being sent out at all.

Posted 1 year ago #
amin007
Key Master

That is not the full log (it is only displaying the data sent by PayPal). Please reset the log file from the settings menu then do a test transaction and post the full log. There is a good chance that this data in the log file is old and you are not even receiving any notification from PayPal.

Posted 1 year ago #
johnzena
Member

Here is the complete error log:

[11/10/2010 9:50 PM] - SUCCESS :Paypal Class Initiated by 66.211.170.66
[11/10/2010 9:50 PM] - SUCCESS :Post string : transaction_subject=Craps+Money+Making%2FManagement+System&payment_date=13%3A49%3A26+Nov+10%2C+2010+PST&txn_type=web_accept&last_name=Cardell&residence_country=US&item_name=Craps+Money+Making%2FManagement+System&payment_gross=0.01&mc_currency=USD&business=sales%40easycrapslessons.com&payment_type=instant&protection_eligibility=Ineligible&verify_sign=A9LC3Qajo-H2V8mPq4eIktgPvG2RAGeGlp1PlzUCyNSwh4z0HXtz1UPY&payer_status=verified&tax=0.00&payer_email=admin%40lasvegascasinotablegamesdealer.com&txn_id=36307667SB9199538&quantity=1&receiver_email=jpczcc%40gmail.com&first_name=John&payer_id=CY88BMAJ7LBE4&receiver_id=M58Z4GDPBTMVC&item_number=2&handling_amount=0.00&payment_status=Completed&payment_fee=0.01&mc_fee=0.01&shipping=0.00&mc_gross=0.01&custom=&charset=windows-1252&notify_version=3.0&
[11/10/2010 9:53 PM] - SUCCESS :Connection to http://www.paypal.com successfuly completed.
[11/10/2010 9:53 PM] - FAILURE :IPN validation failed.
[11/10/2010 9:53 PM] - SUCCESS :Paypal class finished.

I have the IPN setup to my website url that I'm taking payments from.

Posted 1 year ago #
johnzena
Member

Whether I have the IPN on or off on paypal I get the same error message.

Posted 1 year ago #
johnzena
Member

On all three of my websites none of them will deliver an email. This is an error message from my site: http://www.vegas-craps.com:

[11/11/2010 12:21 AM] - SUCCESS :Paypal Class Initiated by 66.211.170.66
[11/11/2010 12:21 AM] - SUCCESS :Post string : [admin deleted post data]
[11/11/2010 12:24 AM] - SUCCESS :Connection to http://www.paypal.com successfuly completed.
[11/11/2010 12:24 AM] - FAILURE :IPN validation failed.
[11/11/2010 12:24 AM] - SUCCESS :Paypal class finished.

I am getting the same IPN error on all sites. The site here is going through a different PayPal account than my previous one. Could it be how my VPS account is set up?

I talked to PayPal and they said there is nothing wrong with my account.

Just like the previous two websites there is absolutely no problem with the download page. Just the emails not being sent.

Posted 1 year ago #
johnzena
Member

I would like to let everybody know that reads this forum, my websites started sending out emails when I switched my vps hosting company. So if your emails don't work and everything is setup correctly it might be time to change your host.

Posted 1 year ago #
wzp
Moderator

And as previously covered in ***this post ***...
http://www.tipsandtricks-hq.com/forum/topic/free-download-not-sending-out-email#post-8062

Some providers look at outgoing e-mail as another income source, separate from your hosting service :P

Posted 1 year ago #

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