Paypal-shipping costs transmission problem

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Paypal-shipping costs transmission problem

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Started 6 months ago by tobi_as
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tobi_as

Hello,

I'm having a Paypal-shipping costs transmission problem. I sold a product via my webpage http://www.golfball-uhu.de

I attached some screenshots to explain the problem.
http://dl.dropbox.com/u/750715/Warenkorb.jpg
http://dl.dropbox.com/u/750715/Shipping-Tax%20Related%20Settings.jpg
http://dl.dropbox.com/u/750715/Paypal-Transaktionsdetails.jpg

As you can see in my shopping cart (Warenkorb) the shipping costs (Versandkosten) for my product are 1,65 Euro.

After check out with Paypal and transmisssion of the data to Paypal the shippings costs disappear in the Paypal "Notification of product sale-Mail" (Versand: 0,00€).

As you can see in the "Paypal-Transaction Details" the shipping (Versand) is 0,00 Euro but we have processing costs of 1,65Euro (Bearbeitung) which are actually my shipping costs.

That means something is going wrong with the shipping costs data while transmission to Paypal.
Do you have an idea, what to do?
Thanks.

Posted 6 months ago #
admin
Key Master
eStore submits the shipping value as Shipping and Handling. What does "Bearbeitung" and "Versandkosten" mean in your language?

What version of eStore are you using?

I did a checkout on your site to see what I get on PayPal and I see the following (this suggest that 1.65 is getting sent to PayPal but not sure what "Versandkosten" mean.
```
Warenwert€15,34
Steuer€2,91
Versandkosten Wird geladen...€1,65

Gesamtbetrag €19,90 EUR
```
Posted 6 months ago #
tobi_as

Ok, I'm using version Version v5.3.6.

"Versandkosten" are the shopping costs.
"Bearbeitung" means costs for the transaction or something like that, I'm not sure what it exactly is.

The checkout you did is ok. For your understanding the process on the website is right, all good there.
But when a customer will buy a product, I'm receiving a receipt of the bill (like the customer).
And there it is different. I translated the meaning in the following graphic:

http://dl.dropbox.com/u/750715/Paypal.png

Hopefully that helps.

Posted 6 months ago #
admin
Key Master

Okay I see what you mean now... this post has more discussion on this topic:
http://www.tipsandtricks-hq.com/forum/topic/paypal-invoice-no-longer-displays-shipping-only-handling

In your case the value sent as the "shipping and handling" is being displayed as "handling" in the receipt.

I think this tweak should help your situation:
http://www.tipsandtricks-hq.com/forum/topic/can-i-make-paypal-show-shipping-charge-instead-of-shipping-and-handling

Let me know how it goes.

Posted 6 months ago #

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