The wp_eStore download manager ran into a problem

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The wp_eStore download manager ran into a problem

(23 posts) (6 voices)

Started 6 months ago by alchymed
Latest reply from billbenbodhi
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alchymed

I have always the same message when I click on the link to acces the Pay Per View Content

The wp_eStore download manager ran into a problem that it couldn’t handle, and is unable to process your download request.

The problem was due to the following reason:
The download link (see browser address bar) has been used too many times. If you think this reason is in error, please contact the site administrator.

The URL is http://pignonsurleweb.com/wp-content/plugins/wp-cart-for-digital-products/download.php

Posted 6 months ago #
wzp
Moderator

It means that particular link was sed more than the configured number of times (default 5) permitted. Also, the link you posted is missing the query string; the part that says "?file=random-hash-value"

Posted 6 months ago #
alchymed

Hi

the number of time set is 2. It s not a download, but a pay per view content. What can I do to ?

Posted 6 months ago #
wzp
Moderator

The limits apply to ALL encrypted links, so it is "doing its job" correctly. Increase the limit to something higher.

Posted 5 months ago #
billbenbodhi
Member

I'm having the same problem on downloadable files...
everything works up until they click the encrypted link then this error:

"The secure download manager ran into a problem that it couldn’t handle, and is unable to process your download request. Please contact the site administrator.

Please tell the site administrator the problem was due to the following reason:
The download link (see browser address bar) couldn’t be found in the wp_eStore database."

i used admin funtion to create a download link to test and i got the same error.

i checked the debug log files and all seemed perfect and successful.

It has only just started since the upgrade due to wp3.3 issues.

please help.

Posted 5 months ago #
Peter
Moderator

Hi,
If you upgraded your WordPress version to 3.3 then firstly you should update your plugin version too if you haven't done so already. Then try again and see if you still have an issue:

http://www.tipsandtricks-hq.com/forum/topic/re-install-or-load-a-fresh-build-of-the-plugins

Posted 5 months ago #
billbenbodhi
Member

yep, it has only been happening since the upgrade of the plugins.
i updated wp, then the plugins didnt work so i updated them, and now this is happening...

Posted 5 months ago #
Peter
Moderator

Hi,
Ok. Let's wait till Admin looks at this post so he can offer his advice on how best to proceed.

Posted 5 months ago #
billbenbodhi
Member

hey, thanks for trying anyways...

come on admin, i'm being flooded with emails from customers that are having the same problem.

Posted 5 months ago #
Peter
Moderator

In the meantime could you please enable debug and share the output?

http://www.tipsandtricks-hq.com/forum/topic/how-and-when-to-enable-debug-and-what-does-it-do

Posted 5 months ago #

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