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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore Troubleshooting › 'Unable to expand' error. Can't open downloaded file
Tagged: download problem, error 2, unable to expand
I finally got the larger, zipped files to download – now I can’t open them! I’m using Chrome. Error message says “unable to expand” error 2.
HELP
Please enable the debug logging for eStore. Then perform a download test. Next, please look in the download_manager_debug.log file. What does it say?
Debugging result:
12/19/2011 2:32 PM] – FAILURE : Error on curl_setopt()
What comes before that message???
Nothing. That is it.
Could it be there was %20 in the file names? I copied URL address from filezilla. Do I need to take %20 out and put hyphens in?
Okay, let’s try to simplify the test conditions. If you click the “Reset Debug Log Files” button. You should find a “Log File Rest” message in the download_manager_debug.log file. If you don’t see that message, in that log file, there is a deeper problem.
Next, using the eStore Admin Functions, please generate a download link for the product. Then, copy the generated URL to the address bar of your browser and try to download the file.
Then, look in the download_manager_debug.log file for messages; besides the reset message. What do the messages say?
Note: You may have to refresh the browser page, when viewing the log file.
Just found out from hosting company that I need to use ” _ ” in my file names so that the %20 doesn’t go in. It was my error, I believe, in how I named. Will try now with WP estore.
Ok, if you still have problems, please continue with my last request.
Not using spaces in the file name (URLs shouldn’t have space) is also explained in the checklist:
https://support.tipsandtricks-hq.com/forums/topic/downloaded-file-size-is-0-zero-byte