Tips and Tricks WP eCommerce

eCommerce Solution for WordPress Blog

  • Home
  • eCommerce Plugins
  • WP eStore Documentation
  • WP Shopping Cart Doc

WordPress eStore Troubleshooting

The Email doesn’t Arrive after Purchase! What am I Doing Wrong?

Turn debug on by checking the ‘Enable Debug’ check box from the settings menu and then save the settings. Now perform a test transaction. The plugin will generate a file named ‘ipn_handle_debug.log’ logging every step of the validation, product verification, database update and email process. If you open the file in a text editor such as notepad you will be able to see what is going wrong. If you don’t understand the debug file then please share the content of the file on our support forum and we will be able to help you.

When an item is added to the shopping cart it sometimes shows up some times does not

Symptom – When an item is added to the shopping cart it sometimes shows up sometimes does not. Add/remove functions does not work all the time. When I turn off WP Super Cache plugin it works perfectly.

Cause – The WP super cache serves a static HTML version of your page so anyone adding items to the cart won’t show up as they are being served a cached version of the page.

Solution – Using the plugin with WP Super Cache plugin

W3 Total Cache Workaround

WP eStore is designed to work with the W3 Total Cache plugin. Simply do what the following post suggests:

  • Using out plugins with W3 Total Cache Plugin

The button Images appear too Big or Small on the Thesis Theme

The Thesis theme specifies the width of the input field in it’s CSS… you can override this CSS using the custom CSS file. Do what this post suggests:

  • Fixing stretched out images in Thesis theme

Getting the “Requested File Could Not Be Found” Error when clicking on the Encrypted Link

Go through the following checklist to identify the issue and fix it:

  • Encrypted download link issues checklist

No Image showing for the button (Buy Now or Subscription)

Put the button image URL (when using with customized button image) in the “Button Image URL” field of that product. There are some button images included in the images directory of the plugin that you can use. This is a shopping cart plugin so the “Add to Cart” buttons get the default settings options. You need to specify the button image for the “Buy Now” and “Subscription” buttons.

Variation Control Not Working

If the variation control works on the default WordPress Theme but not on your current theme then the problem is related to Javascript not loading on the page. Look in the theme files to confirm that your current theme has the following bif of code:

<?php wp_footer(); ?>

Some theme developers do not understand how wordpress works fully and develop themes that causes trouble. This plugin loads the javascript in the footer rather than in the header for site optimization purpose.

The workaround is to manually put the above bit of code in your “footer.php” file or include the java scripts in the header.

Note: We provide technical support for our premium plugins via our customer only support forum

Filed Under: Additional Resources Tagged With: Troubleshooting, WordPress eStore

Comments

  1. Rog says:

    Wow, Wow, Wow.

    Thank you so much for your prompt and personal service. You guys are amazing.

    A major show stopper for me fixed in 24 hours and over a weekend… Brilliant.

    Will definately be using more of your plugins in the future.

    Thanks again sooooo much

    Rog

  2. tlw says:

    solved it – just wrapped a div around it.

  3. tlw says:

    In thesis with an Add To Cart button image, what css do I need to get rid of the border and background color for the text_input. I can’t seem to override it.

  4. Ivy says:

    Hi Joan, You need to put this piece of code in the “custom CSS file” of the thesis theme not the Shopping cart CSS.

    Let me know how this goes.

    Cheers,
    Ivy

  5. Joan says:

    Thanks in advance and look forward to your response 🙂

  6. Joan says:

    I’ve put the code below in my css file but the shopping cart images are still oversized on my thesis blog. Help!!

    .custom .format_text input {
    border-width:0.067em;
    padding:0.2em;
    width: auto;
    }

  7. Ivy says:

    Hi Michael, The following forum post will explain what to do if your debug file is empty:
    http://www.tipsandtricks-hq.com/forum/topic/what-to-do-if-the-debug-file-is-empty

    Please let me know if you have any more questions.

    Cheers,
    Ivy

  8. Michael says:

    Our customers are not getting the email with the download link for our digital product files. This only happens when they click the “Buy Now” button. When they use “Add to Cart”, they get the email with the download link the they’re supposed to.

    I turned on debug and placed a test order, but the ipn_handle_debug.log file that was generated doesn’t have anything in it.

    What should I do?
    Thanks

  9. admin says:

    @Matt, This symptom indicates that you have upgraded the plugin but didn’t do the “deactivate and reactivate”. Basically if you have differences in database table it won’t be able to save the data (deactivation and reactivation takes care of this). The other reason is that the database tables didn’t get created? This shouldn’t happen but weird things do happen from time to time (check to make sure the database tables have been created in your PHPMyAdmin panel)

  10. Matt says:

    Hello,
    I appear to have a problem. None of the products are saving when I go to add them.
    any suggestions?? thanks

  11. admin says:

    Hi Deb, You have to go to PayPal and edit your profile, I believe its web site payment preferences and uncheck The encrypted button preferences. otherwise you will have to use HTTPS buttons and I don’t think your site have HTTPS cause it requires digital certificate and stuff. The other option is to use the PayPal’s hosted button.

  12. Deb says:

    Hi, just purchased wp eStore, installed, setup a test page with button, cart and checkout… everything looks and works great to this point.

    Then I click on the paypal button to checkout and get an error message:

    “Error Detected-
    The seller accepts encrypted website payments only. You cannot pay the seller through un-encrypted buttons. Please contact your seller for more details.”

    I entered my paypal email correctly in the plugin setup page. Did I miss a step in setting up?

  13. admin says:

    Hi Raintrader, PayPal will redirect your customers to the appropriate localized site based on your Merchant account. If this is not happening let me know.

  14. Raintrader says:

    Hello again,

    by pressing the paypal button im beeing forwarded to the US Paypal Site.
    I would rather beeing forwarded to the German Paypal Site.

    How can this be done ?

  15. admin says:

    Hi Chuck, Those buttons are essentially images. The plugin doesn’t put any background or border around the images as you can see my shopping cart images don’t have it but some themes specify a border around the images and I think this is what’s happening in this case.

    The plugin tries to keep all the CSS used in your theme so the shopping cart blends in nicely with your site’s style but you can override them to make it look the way you want it.

  16. Chuck says:

    How do I remove the gray box/border around the “add to cart button”, the “delete” button and the “check out button”. Thanks.

  17. admin says:

    @Adrienne, I had a quick look at your page and it looks like your page have HTML and script errors (If you view your page in IE you will see it gives a warning in the status bar saying “Errors on this page may prevent it from working correctly”). This may have been introduced by your theme or a plugin that you are using (Not all themes and plugins are well written)

    Please note that not all HTML and script errors on a web page are fatal and browsers won’t complain but some errors are serious and it will cause other rendering issues such as this one.

    A good way to make sure you don’t have any HTML violations on your page is to check the page with http://validator.w3.org/ and correct the errors first.

    If this is possible then you can start to deactivate some plugins and switch your theme to the default one and check your site in IE to see if this Script Error disappears. If it does then start activating them one by one and keep checking your page to see which one introduces this error. Let me know how you go.

  18. admin says:

    @Jim, the log file is generated in this plugin’s directory when you have the “Enable Debug” option checked.

  19. Jim says:

    Hi, where is the log generated?

  20. Adrienne Fritze says:

    Hey There ~

    I’m loving the plugin so far – but have an issue with Firefox displaying the gallery properly. I’m using the latest of everything…

    Here’s the URL: http://adriennefritze.com/store

    Thank you!

    Best,
    A.

  21. admin says:

    Hi Scott, Please note that PayPal is very strict about the format that is used in the price field for a product. Some common mistake people make are:

    a) Putting the currency symbol in the price field (paypal doesn’t like it)
    b) Putting comma (,) or other characters in the price field (PayPal doesn’t like it)
    c) Putting “0” in the Recurring amount field when configuring a subscription button (PayPal will not process a subscription payment that does not charge the customer anything… You can have a trial period where the customer doesn’t have to pay anything though).

    So if are charging $10.95 for a product just enter 10.95 in the price field (the plugin will automatically put the currency symbol specified in the settings menu in the shopping cart for better display). Let me know if this helps.

  22. Scott says:

    Hey,
    I’m getting an error that says – The link you have used to enter the PayPal system is invalid. Please review the link and try again.

    What is the cause of this? The button is at – http://www.realistictrainingworks.com/jeetkunedoschool/

  23. admin says:

    Hi Lynne, Please check the “Use WordPress Mailing System” check box so the plugin will use the WordPress mail function to send emails. You do get emails when someone leaves a comment on your blog right? if so then the plugin will be able to send emails using the same system.

  24. Lynne says:

    For some reason emails are not being sent…I checked the “log” and everything is successful except the send emails…those 2 have failures…

    so I need to set up a SMTP or something somewhere?

  25. Jody says:

    Interesting – here is the deal – when I unpacked my zip archive it did not unpack according to sub directories. Therefore everything was in the main folder. I reset my zip to unpack in sub folders and reloaded everything to my server and now it works fine. When you asked me to look in my lib folder for that java file it hit me.

    So appreciate your quick response and awesome support.

    Thank You!

  26. admin says:

    Looks like you are missing the Javascript files.. can you check under the lib directory for .js files? I will contact you via email to take care of this.

  27. Jody says:

    My Bad – I misread that – the E-Store version is 2.4.2. WordPress is 2.8.4

  28. Jody says:

    2.8.4 and I am using the Ahimsa theme which can be found here:

    http://ahren.org/code/

    Could this be a theme conflict? I certainly hope not. What browser are you viewing with? Just curious.

  29. admin says:

    Hi Jody, something seems a little off on your site… what version of the WP eStore are you using?

  30. Jody says:

    For some reason I cannot get the lightbox effect to work on my install. I have checked it on the settings menu but it still just opens a page with my picture in the top left corner. Is there a setting I am missing somewhere?

    Thanks!

  31. Steve says:

    Thanks for the help that did the trick.

    Steve

  32. admin says:

    Hi Steve, The trigger text to display the shopping cart works from a post or page. when you want to display the shopping cart from a PHP file you need to use the following line or use the widget:

    <?php echo eStore_shopping_cart(); ?>

  33. Steve says:

    Okay I must be doing something wrong. I’m able to get the shopping cart to show up when I add a product if I place the cart code in the post.

    But if I add the code to the side bar or anywhere else I’m unable to get it to show?

    I’m new to WP so I’m sure its something I must be doing wronge.

    Thanks,

    Steve

  34. admin says:

    Hi Ari, Lets start with the debug file.. can you please send me the debug file so I can have a look (I will email you so you will be able to reply to my email and attach the file). Also can you please post the URL of the page where you are testing it so I can have a look?

  35. Ari says:

    Hi

    For some reason when I test the eStore by making a purchase myself, I receive an email from PayPal that a purchase has been made but the email with the download link doesn’t arrive. This also occurs when using someone else’s PayPal account. (the box in settings is checked for auto delivery)

    The debug file shows every stage as successful so I’m not sure what the problem is.

    Any help would be great.

    Thanks
    Ari

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Your Shopping Cart

Shopping Cart Empty
Shopping Cart is Empty
Visit The Shop

Search

Featured Documents

Stylish Product Display Options for WP eStore WP eStore Quick Setup and Usage Video Tutorial WP eStore Shortcodes and Functions Reference WordPress eStore Plugin Features WordPress eStore Plugin Demo What Our Customers Have to Say About Our Products WordPress eStore WishList (Feature Suggestions) WordPress eStore Frequently Asked Questions (FAQ) How to Show Add to Cart buttons

Featured Plugins

wordpress_estore_icon
wordpress membership plugin icon
WP Express Checkout Plugin
Lightbox Ultimate Plugin
wordpress_affiliate_plugin_icon

Copyright © 2023 | eCommerce Plugins