• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer

Tips and Tricks HQ

  • Home
  • Blog
  • Projects
    • All Projects
    • Simple WP Shopping Cart
    • WP Express Checkout Plugin
    • WP Download Monitor
    • WP Security and Firewall Plugin
    • WP eStore Plugin
    • WP Affiliate Platform
    • WP eMember
    • WP Lightbox Ultimate
    • WP Photo Seller
  • Products
    • All Products
    • Checkout
  • Support
    • Support Portal
    • Customer Only Forum
    • WP eStore Documentation
    • WP Affiliate Software Documentation
    • WP eMember Documentation
  • Contact

Pausing or Canceling a Stripe Subscription

You are here: Home / Shop Admin Tips / Pausing or Canceling a Stripe Subscription

Last updated: January 2, 2020 by Chanel Stone


While Stripe does not support pausing of a subscription payment, it is possible for your customer to end their subscription and then rejoin at a later date. While this can sometimes be inconvenient it ensures no further payments are withdrawn during a period that the customer will not be benefiting from the subscription. On the other hand, some customers may contact you wishing to have their subscription terminated or cancelled and we’ll explain how you can also handle that in this tutorial.

If you wish for your customer to remain as a member of your website or service, you can move them temporarily to a free plan so that they can continue to use the service and then swap them back to the paid plan at an arranged time. While most companies will not allow customers to continue to view content when they are not making regular payments, in some circumstances it does in fact make sense. For instance, there may be a period that you yourself will be away and there will be no new content so you have agreed to pause your customers Stripe subscriptions.

Why Would a Customer Need to Cancel a Subscription?

Unlike PayPal, once a customer signs up to a Stripe subscription it isn’t as easy for them to cancel it from their end. In fact, the majority of the time, they will need to ask the merchant to cancel the subscription for them. Most of the time the customer will ask for the subscription to be cancelled as they are not enjoying the product or service they are receiving or they have ran into financial difficulty. Other reasons may include, they will be away for an extended period of time or they have joined another more suitable subscription.

As a Stripe merchant you have the ability to cancel any recurring subscription from your Stripe dashboard and within reason, you should respond to your customers appropriately. Always remember that if you choose not to cancel the customers subscription they have the ability to cancel their credit card to terminate payments and then may choose to poorly degrade the company. Within reason, cancelling a subscription is often the hassle free approach and will ensure that the customer leaves on good terms.



Why Would a Customer Need to Pause a Subscription?

While pausing a Stripe subscription is not entirely a possibility, many customers may wish to pause payments due to financial reasons, upcoming pre-planned holidays, temporary sickness or life events such as marriage or pregnancy. While as mentioned earlier pausing a subscription is not a possibility, once you cancel the customers subscription it is a good idea to note down when they plan to join again so that you can send them a friendly reminder when that time is approaching. This way the customer should rejoin the subscription if they are enjoying the product or service and this means you do not entirely loose their business.

How Can I Cancel/Pause a Stripe Subscription?

If your customer has asked you to pause their subscription you’ll need to cancel it temporarily and then direct them to resubscribe once they are ready.

Video Tutorial: Cancelling/Pausing a Stripe Subscription

Written Tutorial: Cancelling/Pausing a Stripe Subscription

  1. Locate the ‘email address‘ of the customer. This way you’ll easily be able to find their subscription within your Stripe dashboard (especially if you have a lot of recurring subscriptions).
  2. ‘Log in‘ to your Stripe Merchant Account.
  3. Click on the ‘Billing‘ menu and then on ‘Subscriptions‘.
  4. At this stage you can use the search tool to locate the subscription, or if you do not have a lot of subscriptions you may be able to locate the customers transaction easily.
  5. Click on the ‘transaction line‘ and this will bring you to a page with further details.
  6. In the right hand corner you will see a button ‘…‘. If you click on this button you will see the option to ‘Cancel subscription‘.
  7. Once you have double checked this is the subscription that you need to cancel, click the ‘Cancel subscription‘ button to proceed.
  8. You will need to confirm again in the next step before the subscription is cancelled.

How Can I Direct my Customer to Rejoin the Stripe Subscription?

If your customer has indicated that they’d like to pause their subscription, than you will need to cancel the subscription and then direct the customer to rejoin once they are ready. Once your customer is ready to subscribe again, you will need to direct them to the subscription product you have set up, perhaps using a plugin like the Stripe Payments Plugin. From there your customer will easily be able to enter their credit card details and again join the subscription you are offering.

Related Posts

  • PayPal or Stripe – Which One is Better for My E-Commerce Site?
  • How to Withdraw Money from a PayPal Account
  • Stripe Fees
  • Canceling a PayPal Transaction

Shop Admin Tips,  Tech Tips,  Video Tutorial Cancelling Subscription,  Pausing Subscription,  Stripe,  Stripe Membership,  Stripe Subscription

Reader Interactions

Leave a Reply

Your email address will not be published. Required fields are marked *

Primary Sidebar

Featured & Popular Articles

Video Answers to Top WordPress QuestionsWordPress Optimization Tips and Tricks for Better Performance and SpeedEssential WordPress Security Tips - Is Your Blog Protected?WordPress Simple PayPal Shopping Cart PluginTop 15 Search Engine Optimization (SEO) Techniques I Forget to DoList of the Best and Must Use WordPress PluginsHow do I Start a Blog and Make Money Online?Good Domain Name Picking Tips for Your Blog SetupFind Out Which WordPress Web Hosting Company Offers the Cheapest and Reliable Web Hosting Solution

Featured WordPress Plugins

wordpress estore plugin
wordpress membership plugin
WP Express Checkout Plugin
WordPress Lightbox Ultimate Plugin
WordPress photo seller plugin
wordpress affiliate plugin

Recent Posts

  • Accept Donations via PayPal from Your WordPress Site Easil [...]
  • Buy Now Button Graphics for eCommerce Websites [...]
  • Subscription Button Graphics for eCommerce Websites [...]
  • Adding PayPal Payment Buttons to Your WordPress Sidebar Ea [...]
  • PayPal QR Codes [...]

Comment & Socialize

  • @Rodrigo Souza, Thank you f ...
    - admin
  • The example for 'slm_add_ed ...
    - Rodrigo Souza
  • @Ron, All the valid transac ...
    - admin
  • Hello, when people have sel ...
    - Ron
  • We have hte following featu ...
    - admin

Check out our solutions

View our WordPress plugin collection and start using them on your site.

Our WordPress Solutions

Footer

Company

  • About
  • Privacy Policy
  • Terms and Conditions
  • Affiliate Login

Top WordPress Plugins

  • Simple Shopping Cart
  • PayPal Donations
  • WP Express Checkout
  • WP eStore
  • WP eMember

Blogging Tips

  • How to Start a Blog
  • Selecting a Good Domain
  • Cheap WP Hosting
  • WP Video Tutorials
  • Simple SEO Tips

Search


Keep In Touch

Copyright © 2023 | Tips and Tricks HQ